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University of Utah IT Specialist in Salt Lake City, Utah

Open Date 09/25/2020

Requisition Number PRN24387B

Job Title IT Specialist

Working Title IT Specialist

Job Grade E

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area Academic Affairs

Department 00070 - College of Fine Arts-Dean

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $39,300 to $46,000

Close Date

Open Until Filled Yes

Job Summary

CSIS (Computer Support & Information Systems) is the IT group responsible for managing all College of Fine Arts IT resources, consisting of 8+ diverse departments and auxiliary units. The IT Specialist will be called upon to work as an integral part of the CSIS team in order to provide best in class wholistic IT services throughout a dynamic arts-based enterprise. The individual will be expected to act as a professional and courteous tier-1/tier-2 helpdesk support resource and customer champion for all College of Fine Arts customers (faculty, staff, & students).

Responsibilities

•Provide first-level contact and problem resolution for incoming phone calls, emails, and walk-in support requests.

•Troubleshoot and support a diverse set of software, ranging from email and office suites to advanced audio/video, multimedia, imaging, and production tools across the enterprise.

•Efficiently diagnose and resolve software, hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc.

•Provide accurate and timely ticketing of support cases and resolutions.

•Act as a liaison between customers, CSIS support staff and central campus IT to ensure accurate problem interpretation and resolution.

•Coordinate and facilitate the deployment of new computing hardware and software to CFA faculty and staff.

•Migrate user data safely from old customer systems to new computers (usually 50+ machines per year).

•Act as a customer liaison for Apple Service Center and other repair vendors for all hardware repair warranty and replacement services.

•Facilitate and inventory end-of-life hardware and asset transfer to University surplus.

•Maintain records of hardware, software licenses, peripherals, and inventory assignments of CFA computing assets

•Generate outstanding internal and external support documentation, tutorials, guides, and trouble tickets.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires a bachelor’s degree or equivalency and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

Preferences

A strong candidate will have the following:

•Bachelor’s degree in related information technology area, or equivalency of at least 2 years of experience in the field or related area

•Strong and professional communication skills with the ability to work very closely, openly, and effectively within a team.

•Excellent customer support skills and demonstrated verbal and written communication skills.

•Strong organization and time management skills and the ability to work autonomously while juggling many tasks simultaneously.

•Strong problem solving and analysis skills to analyze support interconnections and to learn new skills quickly.

•Comprehensive Apple macOS and iOS support, installation, and troubleshooting experience.

•Advanced application knowledge of Adobe Creative Cloud, Apple, and Microsoft Office software products including content creation suites, communication tools, etc.

•Ability to perform physical activities such as lifting, bending, and performing repetitive desk work tasks.

•Ability to travel on and off campus for field support

Preference will be given to candidates who have the following:

•4+ years of professional experience in desktop hardware and software support

•Advanced macOS and applications support skills

•Proficient macOS command line skills

•Proficient with iOS support and troubleshooting

•Experience managing devices with an MDM such as Jamf Pro

•Proficient Windows operating support skills (Windows 10)

•Proficient with networking foundations especially TCP /IP, DNS , and exposure WAN / LAN fundamentals, VLANs, Wi-Fi, etc.

•A+ /Apple Certified Mac Technician ( ACMT )/ACiT

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.

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