Job Information

University of Utah Internal Partnership Manager in Salt Lake City, Utah

Open Date

Requisition Number PRN28994B

Job Title Manager, Administrative

Working Title Internal Partnership Manager

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

  • Monday through Friday; 8:00 am to 5:00 pm

  • Occasional nights and weekends maybe required

VP Area Academic Affairs

Department 02202 - Academic & Professional Prgms

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $48,000 - $58,000

Close Date

Open Until Filled No

Job Summary

Under minimal supervision, responsible for organizing, and controlling a portfolio of internal university partners and managing projects pertaining to the development and delivery of new and existing online programs. This person acts as a catalyst between University Connected Learning and its internal customers and staff to ensure continuity and quality of service and care. This position works as part of the Academic and Professional Programs team.

HYBRID WORK OPPORTUNITY : Employees must reside in the state of Utah but will have the opportunity to work a hybrid schedule of in person and remote work.

Responsibilities

  • Manages projects and works with partner programs, internal service providers, and other internal and external stakeholders to effectively develop, launch, and maintain their courses and programs.
  • Serves as primary point of contact for campus programs in assigned program portfolio
  • Works with partnership programs and UCL service teams to ensure customer satisfaction by communicating issues and questions with project courses and guiding stakeholders to quick, accurate solutions; provides appropriate follow-through
  • Assists in setting and achieving goals related to the partnership alongside UCL Directors and Associate Directors
  • Collects, Analyzes, and shares resulting completion data, trends and recommendations with stakeholders
  • Gathers, tracks, updates, audits and organizes UCL partner contact data in our customer relationship management system (Salesforce).
  • Thinks creatively and systematically to help improve operational processes. Recommends, drives, and implements process improvements that support scalability and learner and partner growth.
  • Participates in University-wide committees to establish customer service standards and administrative plans and policies

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires a Bachelor’s degree in a related area of assignment or equivalency and 4 years of progressively more responsible project management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing projects and processes in order to effectively manage assigned programs and to ensure the smooth operation of department.

Project Management Professional ( PMP ) Certification preferred (or obtained within 6 months of hire).

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

  • Project Management Professional ( PMP ) Certification

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu (%20employment@utah.edu) or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.