Job Information

University of Utah Hospital Elder Life Specialist in Salt Lake City, Utah

Open Date 06/03/2021

Requisition Number PRN26380B

Job Title PS Practice & Patient Care Crd

Working Title Hospital Elder Life Specialist

Job Grade E

FLSA Code Professional

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday (some evenings and weekends)

VP Area U of U Health - Academics

Department 00234 - Geriatrics

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 39300 to 55000

Close Date

Open Until Filled Yes

Job Summary

The Hospital Elder Life Specialist oversees daily operations of the Hospital Elder Life Program ( HELP ), a delirium prevention program.

Screen and enroll patients into the program. Orient patients and families to the program and assign appropriate intervention protocols.

Develop and oversee implementation of appropriate volunteer assignments for patients.

Assume direct responsibility for adherence to the HELP guidelines, including but not limited to; Daily Visitor Program, Therapeutic Activities Program, Early Mobilization Program and Feeding Assistance Program. Assist with recruitment, screening and placement of program volunteers. Responsible for training and retention of program volunteers. Plays a key role in the program by working with inpatient teams and families in building systems, (re)designing processes, leveraging health information technology and collaborating across practices to improve the quality, equity and outcomes of care. In addition, the Elder Life Specialist will provide care coordination by serving as a member of the HELP team.

This position is considered Category I: Mandatory and required on campus or health care facilities to support on-site operations. Employees hired into this category will be required to be physically located at our location if they are healthy and without COVID -19 symptoms


•Support program in defining, implementing and continuously improving HELP , utilizing tools and resources such as electronic medical records (EMR’s), patient portals, patient registries, assessment and screening tools, practice guidelines, care and action plans, referral tracking logs and patient education resources.

•Utilize project management tools and skills to: Define and manage project scope, task requirements, project plans, status tracking/reporting, implementation and sustainability strategies/plans. Define and coordinate appropriate resources to accomplish tasks and support implementation and sustainability

•Care Coordination: Provides follow-up and support as needed with patient families at the request of the physician and care team. Assist patients in navigating the healthcare system. Tasks may include, but are not limited to:

oDaily screening and enrollment of appropriate patients into the program. Screening procedure includes medical record review, patient and/or family interview.

oOrient patients and families to the Hospital Elder Life Program

oDevelop and initiate individualized care plans of HELP intervention protocols

oNotify HELP staff, nursing staff and other appropriate staff of enrollment status

•Responsible for tracking program referrals and auditing referrals periodically to verify appropriate follow-up.

•Responsible for tracking and maintaining the virtual HELP Program including iPad inventory, iPad dissemination, working with IT to keep iPads up to date.

•Implement intervention protocols by assigning patient-appropriate activities to the volunteers. Assure volunteer/staff coverage for all interventions and activities, including evenings, weekends and holidays.

•Perform regular evaluations of all patients to track progress, respond to patient care needs, and update care plan.

•Monitor and record adherence of all protocols and program outcome variables. Establish and address reasons for non-adherence and implement changes to improve services.

•Distribute, collect and collate results of Patient Satisfaction Surveys.

•Volunteer Coordination

oEach volunteer shift, provide volunteers with appropriate patient care assignments.

oProvide routine supervision and support of volunteers, with ongoing feedback.

oCollaborate with Volunteer Services Department to establish a recruitment plan for Hospital Elder Life Program volunteers.

oCoordinate and direct quarterly Volunteer Training program.

oPerform quarterly Quality Assurance measurements on volunteers’ interventions to assure interventions being correctly and consistently implemented.

oCoordinate volunteer schedules, arranging optimal patient coverage.

oOrganize quarterly educational program and support meetings for volunteers.

oCoordinate and implement volunteer retention measures.

•Program Operations

oRecord and monitor adherence of all volunteer interventions. Generate progress reports as needed.

oPurchase and secure all program equipment. Maintain tracking records of all equipment while in patient use. Maintain cleanliness and working condition of all equipment.

oDocument expenditures for supplies and activities.

oMaintain financial records for the program to ensure budget guidelines and requirements are followed

•Quality Improvement: Participate in the use of quality improvement techniques and tools to:

oIdentify relevant improvement opportunities

oDesign and implement improvements

oMeasure their impact

oHold the gains

oSeek opportunities to continuously improve

oComplete annual survey of volunteers and use results to direct quality improvement in the program

•Responsible for ongoing reporting for HELP including, but not limited to; weekly status reports, weekly progress reports, chart reviews. Attend weekly HELP meetings. Plan and conduct HELP education for volunteers, staff and patients.

•Participate in the American Geriatrics Society ( AGS ) sponsored annual national HELP conference.

Minimum Qualifications

Bachelor‘s degree or equivalency in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification, or equivalency and 5 years of clinical experience.

Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical, organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel. Demonstrated human relation and effective communication skills.

This is a patient-sensitve position.

Preferred Experience

Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management. Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA ). Familiarity with electronic medical record ( EMR ) applications.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Master’s in Gerontology or related discipline preferred

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.