University of Utah Health Help Desk Agent in SALT LAKE CITY, Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position will remote into client’s computers to install or repair issues.

Responsibilities

  • Handles user problems via the phone or web tickets.

  • Does basic troubleshooting for customer using provided tools.

  • Identifies, researches, and resolves technical problems.

  • Documents, tracks and monitors problems to ensure a timely resolution.

  • Responds to telephone calls, email and personnel requests for technical support.

  • Relies on instructions and pre-established guidelines to perform the functions of the job.

  • Attends team meetings and communicates issues that arise appropriately.

  • Works under immediate supervision.

  • Other duties as assigned by the help desk manager.

Knowledge / Skills / Abilities

  • Ability to troubleshoot issues remotely.

  • Demonstrated experience handling a large volume of problems over the phone.

  • Flexible, with an excellent work ethic.

  • Excellent customer service and communication skills, including written, verbal and telephone skills.

  • Ability to follow directions from supervisors appropriately.

  • Ability to work well in a team environment.

  • Ablility to perform occasional desktop duties.

  • Knowledge in Citrix, WBT, Macintosh OS X.

Qualifications

Qualifications

Required

  • Associate Degree in Computer Science or related field or equivalency.

  • One year of applicable experience.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves light work that may exert up to 30 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Requisition Number 29705

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 8-5

Location Name Information Technology Services

Patient Care? No

City SALT LAKE CITY

State UT

Department COR ISC 17A ITS SRVC MGMT

Category Information Technology

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.