University of Utah Help Desk Agent in Salt Lake City, Utah
Open Date 06/12/2018
Requisition Number PRN08169N
Job Title UU Student - Computer
Working Title Help Desk Agent
Job Grade SJ
FLSA Code Nonexempt
Patient Sensitive Job Code?
Type Non Benefited Staff / Student
Standard Hours per Week 19
Full Time or Part Time? Part Time
Work Schedule Summary
Is this a work study job? No
VP Area President
Department 01555 - UIT INFRASTRUCTURE & OPS
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $10/hr.
UIThas an opening for a student help desk position within its Common Infrastructure Services (CIS) department. The incumbent for this position is the first point of contact for callers (student, faculty, staff) seeking support for computer, phone, and data communications issues. This position will report directly to theUITHelp Desk Manager.
Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of thePAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.
University Information Technology, the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and applications. For more information aboutUITvisit http://www.it.utah.edu.
•Diagnoses the issues to determine root cause
•Dispatches calls to solution providers or escalates to advanced staff
•Tracks and documents problems and solutions
•Maintains customer contact from initial call through to satisfactory closure
•Must be a current University of Utah student
•One year of experience with telephone customer service (e.g. information services, help desk, customer support, etc.)
Special Instructions Summary
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: firstname.lastname@example.org or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: email@example.com .
The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.
This position may require the successful completion of a criminal background check and/or drug screen.