Job Information

University of Utah Guest Services Representative (Work-Study) in Salt Lake City, Utah


Open Date 07/05/2022

Requisition Number PRN12651N

Job Title Office Assistant

Working Title Guest Services Representative (Work-Study)

Job Grade B

FLSA Code Nonexempt

Patient Sensitive Job Code?

Type Non Benefited Staff / Student

Temporary? Yes

Standard Hours per Week 19 hours/week

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

  • Hours and shifts will vary.
  • Some evening and weekend work is required.

Is this a work study job? No

VP Area President

Department 00340 - Red Butte Garden & Arboretum

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $12.50/hour including free public transportation pass.

Close Date

Job Summary

Red Butte Garden is currently accepting applications for our Guest Services Staff. We are seeking friendly, outgoing, energetic individuals who are willing to provide top-notch service to our guests and customers at the Red Butte Garden Visitor Center. If you are a “people-person” that would enjoy working with the public on a day-to-day basis, we would like to meet you. As a representative of the Garden, you have the opportunity to make a great first impression with first-time visitors while expanding our relationships with our Garden visitors and growing member base.

This position is work-study eligible. However, it is open to all, regardless of work-study status.

A free public transportation pass during employment is included (seehere ( for more information).

Collects fees or payments from customers purchasing goods or services. Prepares appropriate documentation to record transactions.

Greets and assists visitors in person or over the telephone. Provides general office support.


Within the framework of University policy, this position has the authority to carry out transactions related to the collection of payment for fees, fines, tickets, and purchases, and to give directions and respond to general questions. The Guest Services Representative is responsible for handling and safekeeping cash during the shift. Requests for exceptions to policy are referred to the supervisor.

  1. Collects money and returns change to customers.
  2. Counts money collected during shift, balances it with tickets or items sold, and submits to supervisor for review.
  3. Provides directions and answers general questions about parking permits and policies, merchandise, theater productions, etc.
  4. Opens and closes facilities at the beginning and end of shifts.
  5. Cleans work area by sweeping floors, and wiping off machines and counters.
  6. May assist at special events.
  7. May perform clerical tasks such as answering phones, responding to mail, or filing.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Minimum Qualifications

High school diploma or equivalency required. One year full-time customer service experience or equivalency, demonstrated human relation and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Special Instructions Summary

This position is work-study eligible. However, it is open to all, regardless of work-study status.

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.