University of Utah Guest Services Associate in Salt Lake City, Utah
Open Date 06/14/2019
Requisition Number PRN09569N
Job Title Cashier
Working Title Guest Services Associate
Job Grade A
FLSA Code Nonexempt
Patient Sensitive Job Code?
Type Non Benefited Staff / Student
Standard Hours per Week 19
Full Time or Part Time? Part Time
Work Schedule Summary
4-hour shifts ranging from 9 am to 5 pm weekdays, 9 am to 9 pm Wednesdays, and 9 am to 5 pm weekends with some 7 am shifts as well on weekdays.
Is this a work study job? No
VP Area Academic Affairs
Department 00018 - Utah Museum of Natl Hist Oper
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $10/hour
The Guest Services Associate will demonstrate exceptional customer service to each and every guest of the Natural History Museum of Utah both internal and external. The Associate will be responsible for ensuring an efficient, accurate, and informative transaction for all guests purchasing tickets from the museum’s admission desk and throughout their visit. This also includes the promotion and sales of the museum’s membership program. Additionally, the Associate will be responsible for maintaining and balancing a designated cash drawer each shift and be responsible for the accurate processing of coupons, promotions, and other associated administrative tasks.
At the Natural History Museum of Utah, we recognize that our strength and sustainability as an organization stem from diversity and inclusion. For this reason, we are committed to fostering equity, recruiting and retaining a diverse workforce that reflects the communities we serve, and empowering staff members in developing an accessible and inclusive work environment.
At the Natural History Museum of Utah we place a strong emphasis on providing an exceptional experience to every guest who visits the museum or participates in any of our programs. Our mission is to “illuminate the natural world and the place of humans within it” and all staff members, at every level and in all departments, are a critical part of providing this experience. Candidates selected for employment with NHMU will receive training and be expected to consistently contribute to creating an exceptional and memorable experience at every opportunity.
A.Provides exceptional customer service to each and every guest of the Natural History Museum of Utah, both internal and external, via clear, professional, and positive communication.
B.Maintains a positive guest experience within the Galleries and other public spaces of the Museum.
C.Ensures an efficient and informative transaction for each guest purchasing tickets; including providing details of museum special events, exhibitions and upcoming offerings.
D.Promotes and facilitates the sale of the Museum’s membership program.
E.Handles cash & credit card transactions in an efficient, accurate manner and balances designated cash drawer each and every shift.
F.Attempts to resolve guest concerns before escalating to the Guest Services Lead or Guest Services Manager.
G.Collaborates with all departments within the museum to create a seamless customer experience.
H.Utilizes radio in a professional manner for on the job communication throughout the building.
I.Maintains cleanliness of work environment; including stocking supplies for the admission desk.
J.Other duties as assigned.
Six months cashiering experience, basic mathematical skills, and demonstrated human relations and effective communication skills required. Word processing and spreadsheet skills may be preferred for certain positions.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Students with federal work-study award for the 2019-2020 academic year are encouraged to apply.
Pay increase may be available for proficiency in a second language.
Special Instructions Summary
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: “firstname.lastname@example.org” or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: “email@example.com” .
The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.