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University of Utah Guest Relations - Concert in Salt Lake City, Utah

Details

Open Date 08/02/2019

Requisition Number PRN09762N

Job Title Seasonal (6 month)

Working Title Guest Relations - Concert

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code?

Type Non Benefited Staff / Student

Temporary? Yes

Standard Hours per Week 15

Full Time or Part Time? Part Time

Shift Evening

Work Schedule Summary

This is a 6-month temporary position May 16 – September 30. Evenings and weekends according to the summer concert season schedule.

Is this a work study job? No

VP Area President

Department 00340 - Red Butte Garden & Arboretum

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 11.00

Close Date

Job Summary

Reporting to the Concert Development Officer, Guest Relations staff are responsible for providing excellent guest service at Red Butte Garden outdoor summer concert series in our premium Donor area.

Primary responsibilities, for Guest Relations staff working in the Donor area will include but aren’t limited to: greeting and directing guests, scanning tickets and wristbanding donors.

Responsibilities

•Greet patrons as they enter performance venue

•Responsible for scanning tickets and ensuring all guests have a proper ticket

•Responsible for protecting the integrity of the Donor area by ensuring all guests have a proper ticket

•Wristbanding patrons with valid tickets

•Moving patrons through the venue gate as swiftly as possible

•Aids with patrons’ special needs; such as accommodations for ADA access

•Respond to guest complaints, questions, information requests and comments

•Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees

•Complete all assigned tasks within the guidelines & deadlines set by Concert Development Officer and Supervisors

•Follow all operating policies and procedures at all times

Minimum Qualifications

This is a seasonal, temporary, non-benefited position that can be used for positions six months or less.

Seasonal work generally means work that by its very nature can only be performed during certain times of the year.

Preferences

•Possess excellent customer service and communication skills

•Possess strong analytical assessment skills

•Ability to take initiative when appropriate

•Ability to quickly respond to patron needs and any situation that may arise

•Ability to use proper etiquette and good judgment when situations arise

•Ability to judge when situations require escalation to higher management

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: “employment@utah.edu” or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: “oeo@umail.utah.edu” .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.

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