Job Information

University of Utah Front Desk Coordinator in Salt Lake City, Utah

Open Date 11/30/2021

Requisition Number PRN28603B

Job Title Program Assistant

Working Title Front Desk Coordinator

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40 hrs/week

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Full-time, Monday – Friday, 8am – 5pm, earlier and/or evening hours may be required. This is an onsite position not eligible for ongoing telework.

VP Area President

Department 00317 - Disability Services

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $17.75-$18.00

Close Date 01/29/2022

Open Until Filled Yes

Job Summary

The Center for Disability & Access ( CDA ) is the designated office at the University of Utah which evaluates disability documentation, determines eligibility, and implements reasonable accommodations for enrolled students as guided by Section 504 of the Rehabilitation Act, the Americans with Disabilities Act ( ADA ), and University policy. The Front Office Supervisor is responsible for the operation and services provided in the front desk areas. The Supervisor will work extensively with faculty, students, and staff in providing customer service, resolving complaints, and supporting the operations of the CDA office.


  • Front Desk Supervision – Supervise the daily operations of the front office area, including the supervision of part-time student staff. The coordinator is responsible for developing front desk staffing schedules, including directing the daily activities of the work study student staff. Maintains front office supplies and recommends purchasing of additional supplies when necessary.
  • Customer Service – Provides direct student and faculty facing support, serving as primary receptionist. Includes resolving problems and responding to complaints as they arise. Provides customer service training to front desk staff.
  • Recruiting, Hiring, Training – In coordination with Associate Director the coordinator is responsible for recruiting, hiring, and training part-time student staff, including evaluating performance of student staff.
  • Departmental Procedures – Assist in the revision and addition of department policies and procedures, particularly as related to front desk and customer service operations.
  • General – Other duties as assigned, including providing support for all office functions and other services as appropriate.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required:

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required:

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate’s degree in a related field, or equivalency, plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.

Bachelor’s degree in a related field may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


  • Bachelors degree
  • Two years of experience, or comparable knowledge, working in a higher education setting.
  • Understanding of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
  • Experience working with confidential information.

Type Benefited Staff

Special Instructions Summary

Applications reviewed on an ongoing basis until filled.

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.