University of Utah Health Financial Counselor in SALT LAKE CITY, Utah


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position supports billing and collections processes by verifying eligibility and benefits, collecting co-pays, obtaining pre-authorizations, and maintaining patient insurance, billing, and demographic information. May also prepare charges and bills, post payments, and perform follow up on accounts.

This position is not responsible for providing patient care.


  • Verifies patient benefits and eligibility.

  • Collects co-pays and deposits, and maintains cash box and log of payments.

  • Obtains or confirms pre-authorization for procedures. Enters or checks patient registration demographics and makes corrections as needed. Documents insurance coverage and authorization information in patient account notes.

  • Meets with patient and/or family to explain insurance coverage, treatment costs, hospital billing policies, and prompt pay or financial hardship discounts.

  • Interviews patients to determine eligibility for programs, and helps them complete financial disclosure forms if necessary.

  • Responds to incoming calls regarding account status from patients and insurance companies.

  • Follows up on unpaid accounts and insurance company rejections or denials. Follow up may include checking claim status with insurance company, skip tracing, or correction of bad addresses.

  • Enters patient charges in computer, posts payments, and/or does billing for clinic.

  • Responds to staff or patient questions regarding insurance procedures and policies.

  • Carries out special projects as assigned by supervisor.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.

  • Knowledge of debits and credits, insurance company polices, and medical terminology.

  • Knowledge of spreadsheet and word processing applications.

  • Ability to provide superior customer service.

  • Demonstrated human relation and effective communication skills.

  • Demonstrated ability to observe Medicare standards and CPT and ICD-9 codebook guidelines, maintain patient confidentiality, and interact professionally with patients and/or patient representatives who may be in sensitive or stressful situations.




  • Two years of billing experience.

Qualifications (Preferred)


  • Medical billing experience.

  • Knowledge of coding may be preferred for some positions.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing

Requisition Number 30855

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule M-F

Location Name University of Utah Hospital

Patient Care? No


State UT


Category Call Center

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.