University of Utah Financial Aid Specialist in Salt Lake City, Utah


Open Date 04/19/2018

Requisition Number PRN16986B

Job Title Financial Aid Specialist

Working Title Financial Aid Specialist

Job Grade B

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary


VP Area Academic Affairs

Department 00294 - Financial Aid

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $13.27

Close Date

Open Until Filled Yes

Job Summary

Assists University students with financial aid processes and provides information about available programs, procedures, and eligibility requirements. Reviews financial aid applications and related documentation for compliance and eligibility. Researches and implements relevant Financial Aid laws and provides on-going training.


1. Provides information to students to assist with obtaining and processing Financial Aid and to clarify eligibility requirements.

2. Receives, reviews and verifies content of applications and support documents; follows up on missing information.

3. Enters application information into database, sets up and maintains files for student application paperwork.

4. Prepares routine statistical reports and correspondence.

5. Responds to inquiries, researches and resolves related Financial Aid problems such as misplaced paperwork.

6. May research Financial Aid laws and recommend revisions to departmental policy and procedure.

7. May provide training on Financial Aid policies and procedures and department specific computer training.

The Specialist position provides the initial contact for students when they have questions or need assistance with their financial aid file. The responsibilities of the position include answering telephone calls, providing assistance at the student help window, and processing documents in a thorough and timely manner.

Problem Solving

Specialists must act professionally when encountering upset students whose monies have been delayed or denied. There are many duties that specialists may need to fulfill in a day, requiring them to have strong organizational skills, the ability to maintain focus, and the ability to effectively multi-task. The large amount of paperwork received requires specialists to maintain accurate and up-to-date databases and records. Ongoing training is required due to frequent changes in laws and system upgrades.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

One year customer service, general office or equivalency required; basic computer and data entry skills, ability to prioritize and organize multiple work assignments and demonstrated human relations and effective communication skills are required.

Some areas of assignment may require two to four years’ progressively more responsible experience in a Financial Aid environment as well as in-depth knowledge of government rules, regulations and procedures regarding Financial Aid. Database management and supervisory skills may also be required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.