Job Information

University of Utah Health Financial Admission and Enrollment Specialist in SALT LAKE CITY, Utah


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

For use in RCSS only. This position is responsible for informing and assisting patients with their financial obligations for health care services through education, coverage enrollment assistance, financial hardship applications, or other programs. This position is not responsible for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.


  • Conducts interviews and screenings for unfunded patients to determine all available funding sources (s) including commercial insurance, government programs (Medicare, Medicaid), Crime Victims, Affordable Care Act plans, Third Party Liability, or other programs/sources.

  • Works with government agencies, third party payers, and other key parties to process applications, paperwork or other requirements until completion and/or resolution.

  • Assists uninsured patients with financial hardship applications. May grant full or partial charity, prompt pay discounts, or payment arrangements, as necessary.

  • Creates service price estimates based on insurance benefits and/or self-pay status for upcoming services on prospective patients.

  • Collects estimated patient responsibility throughout the revenue cycle both in person and over the phone.

  • May coordinate and obtain "Certificate of Medical Necessity" or other approval for scheduled services when patient is unable to make a substantial or minimum payment towards services.

  • Coordinates communication with patients, families, providers, or other key parties when authorization or benefits are not secured.

  • May obtain prior authorizations from insurance carrier, including CPT code determination and submission of required documentation.

  • Displays and understands the difference between individual and collective accountability; promotes cooperation and commitment to team goals.

  • May perform other duties as assigned.

Knowledge / Skills / Abilities

  • The ability to express information in a clear and understandable manner.

  • Demonstrated exceptional time management skills.

  • The ability to service and resolve customer requests with the customer in mind, first and foremost.

  • Ability to take ownership for the quality and timeliness of work and can achieve results with little oversight.

  • Ability to solicit and act on constructive feedback, challenge oneself with tough assignments, and demonstrate resilience and courage in the face of setbacks and oppositions.


Qualifications Required

  • Three years of experience with medical accounts receivable, insurance claims, or equivalency.

  • High School Diploma, or equivalency.

Qualifications (Preferred)


  • Bilingual language skills may be preferred.

  • Experience with the Medicaid enrollment process.

  • Coding certifications such as CCS, CPC-H, or CPC-P.

  • Knowledge of CPT , ICD9/10 and DRG codes.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted

For more information:

To inquire about this posting, email:

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 52056
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Mon-Fri 8:30-4:30
Location Name Huntsman Mental Health Institute (HMHI)
Patient Care? No
State UT
Department UUH CST 10D UR & FnclAdvocates
Category Customer Service