Job Information

University of Utah Exam Services Technician in Salt Lake City, Utah


Open Date 04/17/2023

Requisition Number PRN13627N

Job Title UU Student - Computer

Working Title Exam Services Technician

Job Grade SJ

FLSA Code Nonexempt

Patient Sensitive Job Code?

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19

Full Time or Part Time? Part Time

Shift Variable

Work Schedule Summary

Schedule to be determined

Is this a work study job? No

VP Area Academic Affairs

Department 01350 - Uonline

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $12.00 per hour

Close Date

Job Summary

An entry level university student position

Provides customer service and assists faculty and students with Canvas. Provides proctoring and patron support and monitoring for the online proctored exam services.


  • Check students in and out of the center for taking exams
  • Perform all proctor duties in the examination lab
  • Receive incoming Zendesk tickets, respond or properly assign
  • Handle and properly file all paper-based exams used in the lab
  • Process paper exams for instructor pick up
  • Check and use the information in the UCR
  • Clean lab computers, tables, chairs and floor
  • Receive all student walk-ins, help or properly assign
  • Basic level 1 Canvas consultation support for walk-ins and appointments
  • Assist instructional design team when asked

Minimum Qualifications


  • Computer proficiency with internet services, Canvas class delivery system, and Windows and Mac operating systems
  • Previous customer service experience preferred

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.