University of Utah Dispatcher in Salt Lake City, Utah


Open Date 05/10/2018

Requisition Number PRN08073N

Job Title Dispatcher

Working Title Dispatcher

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code?

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 10

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Rotating shifts including weekends, holidays, nights and other hours as needed by the department.

Is this a work study job? No

VP Area President

Department 00471 - Public Safety

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.02 to 16.68

Close Date

Job Summary

Provides dispatch services for assigned department. Uses a multi-line telephone system to receive and relay information to appropriate units. Creates and logs incident reports.


Answers incoming telephone calls on a multi-line telephone system. Disseminates all pertinent information to appropriate persons via telephone or two-way radio to facilitate the transmission of information and/or answer questions. Contacts external agencies such as paramedic, fire, ambulance, animal control and police services to handle critical incidents. Assists public via telephone and in-person to assess situations and problems. Determines appropriate response and relays accurate information to appropriate units for response. Monitors intrusion, emergency telephone, fire-alarm systems and close circuit television equipment. Contacts appropriate personnel to ensure the safety and protection of persons and property. Organizes and prioritizes incident reports and maintains an accurate log to meet Federal, State and University requirements. Inputs and retrieves pertinent information from a computerized database to assists University staff and general public. Utilizes and complies with proper security and radio procedures.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Six months related experience or equivalency; the ability to speak concisely and distinctly; demonstrated ability to handle multiple tasks and work under stressful conditions; previous computer experience; and demonstrated human relations and effective communication skills required.

Dispatchers in the Public Safety department must pass a Bureau of Criminal Identification (BCI) certification test within nine months of hire date and maintain certification.POSTDispatcher certification and Emergency Medical Dispatcher certification preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.

This position may require the successful completion of a criminal background check and/or drug screen.