Job Information

University of Utah Dispatch Shift Lead in Salt Lake City, Utah


Open Date 01/11/2024

Requisition Number PRN37416B

Job Title Dispatcher Lead, U Safety

Working Title Dispatch Shift Lead

Job Grade E

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

12 hour shifts required from either 0600-1800 or 1800-0600. Assigned shift will depend on departmental needs. Ability to work weekends, some holidays and special events.

VP Area President

Department 02195 - Emergency Communications

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $29.43-$30.90 DOE

Close Date

Open Until Filled Yes

Job Summary

Safety is a top priority for the University of Utah. The Chief Safety Officer is the Director of Public Safety and is responsible for overseeing the University of Utah Department of Public Safety, which includes the following operational divisions: University Police, Campus Security, Health Security, Emergency Management, Emergency Communications, and the central administrative Office of the CSO .

Safety looks and feels different to each person, and the University Department of Public Safety is committed to working with the community to foster a safe environment where all individuals feel empowered and equipped to succeed in their work, education, and other business with the university. As such, it is important that all staff stay aware of, and demonstrate support for, issues related to safety, equity, diversity, and inclusion, both locally and nationally.

More at

The Shift Lead is a working position that oversees the operations, activities and personnel of an assigned shift to ensure compliance of established guidelines, procedures, and policies. The Shift Lead ensures appropriate staffing levels are maintained and coordinates radio assignments. An ideal candidate for the Dispatch Shift Lead position should be able to demonstrate an understanding and experience in the following: training and development, engagement in quality improvement initiatives, conflict resolution, community engagement, critical incident management, professional development and others.


Communication: Communicates respectfully with the campus community, peers, supervisors, subordinates, and other agencies in order to resolve citizen complaints and maintain good working relationships.

Conflict Resolution: Addresses interpersonal conflicts between team members; effectively maintains communication between police, campus security, and hospital security personnel; works with supervisors of these bureaus to resolve minor conflicts.

Training and Coaching: Ensures team members receive regular training to stay up-to-date on new procedures, technologies, and best practices in emergency response; ensures team members are compliant with Utah POST training mandates; assists and coaches team members with difficult and/or complex calls.

Professional Development: Engages in their own professional development while assisting team members in their own professional growth; seeks training opportunities; stays informed of best practices; attends industry conferences; participates in pre-employment interviews.

Quality Improvement Initiatives: Participates in quality improvement efforts with the Dispatch Manager and other Lead Dispatchers; performs and analyzes call and radio reviews to help identify areas for improvement; implements changes to enhance overall performance; participates in policy, procedures and training material creation and updates.

Community Engagement: Participates in campus events; educates the campus community about emergency procedures; fosters positive relationships with the campus community.

Critical Incident Management: Maintains proficient skills as a working dispatcher; works with other leaders within DPS to manage critical incidents that exceed the scope of routine operations; activates specialized response procedures and/or coordinates with external agencies as needed; exercises good judgement in coordinating and acting upon emergency requests; debriefs/counsels team members after stressful situations and critical incidents.

Equipment Operation and Troubleshooting: Ensures operational readiness of equipment related to the 9-1-1 emergency phone system, radio systems, monitoring systems, and computer aided dispatching ( CAD ) equipment which includes troubleshooting deficiencies.

Recordkeeping: Ensures minimum staffing requirements are met; reviews and approves time cards and approves time off requests; maintains clear and accurate documentation of coaching conversations and trainings.

Minimum Qualifications

18 years old.

High School diploma, GED or equivalency (one year of education can be substituted for two years of related work experience).

Type 40 WPM .

Legal to work in the United States.

No disqualifying criminal history.

“Train the Trainer” certified to train new employees.

Must be current on all EMD , CPR , BCI , POST Certifications, ICS 100, 200, 700, 800.

Must have worked as a 911 Dispatcher or a Dispatcher I for at least 5 professional years.

Must demonstrate proficiency in all aspects of Police, Medical and Security duties and performed other duties as assigned (i.e. Dispatch Schedules, maintaining schedules in outlook, etc.).

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Preference may be given to applicants who are able to provide or demonstrate:

- Prior Supervisor Experience.

- NENA 911 Center Supervisor Certification.

- Skills in establishing and maintaining effective working and professional relationships.

- Exhibit effective interpersonal communication skills.

- Ability to maintain calm and professional in stressful and emergent situations.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.