University of Utah Director of Quality Assurance in Salt Lake City, Utah


Open Date 11/29/2018

Requisition Number PRN19070B

Job Title Administrative Director

Working Title Director of Quality Assurance

Job Grade I

FLSA Code Executive

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

As arranged

VP Area U of U Health - Academics

Department 00209 - Univ Medical Billing - Oper

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 177,650 – 202,300

Close Date

Open Until Filled Yes

Job Summary

Have overall strategic and operational responsibility for the quality assurance, reliability and integrity of the departments’ revenue cycle processes, policies and systems. Directs programs and services ensuring the needs of the internal departments and payers are satisfied. As a member of the Executive leadership team, act as the departments’ quality management system resource, participate in establishing its’ strategic direction, operational goals and budget.


1.Support the University’s goals and objectives, to continuously improve the accuracy of the revenue cycle by refining clinical documentation, conducting quality reviews and education of providers and internal staff.

2.Ensure the University receives incentive payments and avoids penalties through appropriate attestation and submission of documentation necessary to meet regulatory requirements. Provide support and education to achieve goals.

3.Impact Clinical Decision goals increasing revenue and/or decreasing write-offs. Routinely work with the departments’ internal teams to analyze customer complaints, concerns, and suggestions; Provides appropriate follow through to ensure successful completion of projects and goals and quality service.

4.Identify opportunities or problems, process improvements, and other system changes that will enhance the revenue cycle metrics. Based on the outcomes, suggest provider and /or coder training. Devise, implement and administer new department projects.

5.Partner with multiple stakeholders to audit (evaluate program effectiveness based on metrics), establish and/or revise quality and reliability standards and processes to ensure the accuracy of the revenue cycle is maintained and customer needs are met.

6.Through on-going performance evaluations, develop, coach and mentor unit management and staff in competencies that enhance the presentation of educational programs and builds collaborative relationships with internal and external customers.

7.Routinely works with Senior Leadership throughout the University, leads integrated teams and participates on Board level and other committees.

8.Lead with the highest level of integrity, especially when faced with difficult situations. Model the behaviors of accountability and commitment by owning and resolving problems with a sense of urgency. Work collaboratively and communicate clearly with and across teams to influence and accomplish the work.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in Business Administration, Health Care Administration, clinical field, or related area, or equivalency; nine years of progressively more responsible management experience; and demonstrated leadership, staff management, and effective communications skills required.

Completion of hospital provided supervisory training within one year of employment may also be required.

Masters degree in Business Administration, Health Care Administration, or related Area preferred.

This position has no responsibility for providing care to patients.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.