Job Information

University of Utah Health Director of Business Operations in SALT LAKE CITY, Utah

Overview

University of Utah Health is seeking a new Director of Business Operations!

This position directs the planning, organizing, directing, and controlling of internal operations within the Office of Network Development and Telehealth. This includes the planning of business objectives, budgetary information, human resources, and financial management operations of assigned departments.

The incumbent acts as a catalyst between the department and its customers (faculty, care teams, and external partners) to ensure continuity and quality of service and care.

Learn more about our Telehealth program here:https://healthcare.utah.edu/telehealth/

This position has no responsibility for providing care to patients.

Qualified candidates must have completed:

  • Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.

  • Six years of progressive management experience.

Our ideal candidates will also have:

  • Master's degree in Health Care Administration, Business Administration, or related area.

  • Five+ years experience in data analytics and quality management.

  • Familiarity with commercial payor programs, licensure, and the medical-legal aspects of the practice of medicine.

  • Working knowledge of telehealth, business development, and clinical outreach.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

It's been a winning 11 years...

For the seventh year running in 2021, University of Utah Hospital is ranked the No. 1 hospital in Utah, and in the Salt Lake City metro area, by U.S. News & World Report.

University of Utah Health was also ranked as one of America’s Best Large Employers by Forbes in 2018 and again in 2019 , and is the only health care provider from the state of Utah to receive the designation.

University of Utah Health credits its employees for its national ranking as a Top 10 Academic Medical Center for quality and safety for 11 consecutive years!

In addition to its placement on the top 10 list, U of U Health also ranked 2nd in Vizient’s Ambulatory Care Quality and Accountability Awards in 2020. This is the sixth year in a row the U has ranked in the top five in this category.

And according to Becker's Hospital Review, analysis on ranking and award agencies for excellence in clinical care, patient outcomes, and staff and physician satisfaction, University of Utah Hospital has been ranked among the top 100 great hospitals in America four years in a row.

In our 2020 employee engagement survey results:

• 99% of our employees were proud to tell people they work here!

• 99% of our employees would recommend us to family and friends who need care!

• 98% of our employees would recommend this as a good place to work!

These are fantastic statistics on their own, and are more than 30 percentage points higher than the national average. And OUR PEOPLE are the reason for these remarkable figures.

Not surprisingly, health care organizations with higher levels of staff engagement also have higher patient satisfaction scores, better staff retention, and a stronger culture of safety. It’s a great place to work and live, and the nation is taking note!

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

Job Specific Responsibilities and Accountabilities

  • Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

  • Hiring, training, developing, and communicating with staff.

Financial Management

  • Responsible for developing, monitoring and achieving budget goals.

  • Manages labor and non-labor expenses to budget or flex budget.

  • Manages revenue to budget to maximize potential revenue.

EPE/Service

  • Responsible for patient satisfaction scores within assigned area(s).

  • Responsible for upholding PROMISE standards of direct reports and team members.

Quality

  • Responsible to achieve quality goals for assigned area(s).

  • Manages and promotes continuous process improvements in assigned area(s).

Performance Management

  • Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

  • Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

  • Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.

  • Demonstrated leadership, human relations, and effective communication skills.

  • Ability to determine the appropriate staff mixes to support patient and customer needs.

  • Knowledge of hospital business operations and demonstrated strategic planning skills.

  • Knowledge of budgeting practices, reporting analysis, and forecasting.

Qualifications

Qualifications Required

  • Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.

  • Six years of progressive management experience.

Qualifications (Preferred)

Preferred

  • Master's degree in Health Care Administration, Business Administration, or related area.

  • Five years' experience in data analytics and quality management.

  • Familiarity with commercial payor programs, licensure, and the medical-legal aspects of the practice of medicine.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing

EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 48070
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule M-F 8-5
Location Name Off-Campus (Other)
Patient Care? No
City SALT LAKE CITY
State UT
Department COR ISC 02A OND OPERATIONS
Category Business / Administration

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.