University of Utah Jobs

Job Information

University of Utah Computer Technician in Salt Lake City, Utah

Open Date 05/03/2021

Requisition Number PRN25959B

Job Title Computer Technician

Working Title Computer Technician

Job Grade D

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40 hours

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Full time.

VP Area President

Department 01249 - HCI Computing & Tech Operation

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 15.19 to 28.08

Close Date

Open Until Filled Yes

Job Summary

The HCI Help Desk is the central point of contact for all event support requests for the Huntsman Cancer Hospital and Huntsman Cancer Institute. The role of the Computer Support Technician (event support emphasis) is to provide support for events and certain meetings. These meetings include virtual meetings using Zoom, Skype for Business and/or Microsoft Teams or on-site meetings requiring connections to projectors, speakers, streaming and/or recording meetings and various other event support tasks.

This position is considered Category I: Mandatory and required on campus or health care facilities to support on-site operations. Employees hired into this category will be required to be physically located at HCI if they are healthy and without COVID -19 symptoms.

Responsibilities

ESSENTIAL JOB FUNCTIONS

•Provide support for all event requests.

oEvent support includes, but is not limited to helping users start/connect to virtual meetings, connect computers to projectors, and helping users with various Polycom systems.

•Provide technical support for computers and other hardware associated with the audio/visual systems.

•Create training and how-to documentation for co-workers and users.

•Assist the help desk in core support duties, including but not limited to, imaging and setting up computers, troubleshooting desktops and laptops (Windows and MAC OS), tablets, printers, handheld scanners, label printers, Cisco IP phones, and various other hardware and software within the hospital and research environments.

•Adhere to administrative tasks and workflow including but not limited to

oCommunicating to the customer within the time specified.

oUpdate inventory appropriately when handling computer equipment for surplus, ISO alerts, moves or replacements and other items.

oReturn all computer equipment, tools and other necessary items to the public storage area for CATG .

•Update the ticket system with notes from ticket submission through ticket resolution.

•Provide technical and other support for projects led by other departmental staff.

•Interface with vendor(s) for audio/visual repairs, new purchases and or replacement equipment.

•Share important support, vendor and other technical information with the CATG helpdesk and document the information in the knowledge base.

•Ensure customer satisfaction with timely, accurate, professional service and support.

•Coordinate escalation of issues to the network and server teams as needed.

• NON - ESSENTIAL JOB FUNCTIONS

•Other duties as required.

WORKING CONDITIONS

•General climate controlled office environment.

•Low noise level.

•Prolonged sitting and repetitive motion due to extended computer use.

•Frequent exposure to hospital and research lab environments.

•Stress related to conflicting priorities and meeting schedule deadlines.

•Daily, professional communication with users of varying IT abilities.

PHYSICAL REQUIREMENTS

•Ability to see, and speak, hear, write, and understand English.

•Sustained attention to detail.

•Prolonged sitting and repetitive motion due to extended computer use.

•Minimal physical exertion.

•Must be able to lift 40 pounds

DISCLAIMER : The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities, and requirements.

Minimum Qualifications

Associate’s degree in a computer related field and two years of experience or equivalency recommended. Demonstrated computer skills, human relations and effective communication skills are required.

Preferences

•Able to read, write, and speak English fluently.

•Excellent customer service skills.

•Strong teamwork and interpersonal skills.

•Excellent verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand.

•Intermediate to expert level Windows OS troubleshooting and problem resolution skills.

•Strong Macintosh OS troubleshooting and problem resolution skills.

•Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple environments while maintaining a professional and empathetic demeanor.

•Knowledge sharing and coaching capabilities.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

DirectEmployers