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University of Utah Classroom Technical Assistant in Salt Lake City, Utah

Open Date 07/16/2020

Requisition Number PRN10528N

Job Title UU Student - Instruction

Working Title Classroom Technical Assistant

Job Grade SJ

FLSA Code Nonexempt

Patient Sensitive Job Code?

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 10-20hrs a week.

Full Time or Part Time? Part Time

Shift Variable

Work Schedule Summary

Is this a work study job? No

VP Area Academic Affairs

Department 02127 - Eccles School Operations

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12hr

Close Date

Job Summary

The David Eccles School of Business is seeking high-achieving students for our Classroom Technical Support Assistant positions for the Fall 2020 semester. Students hired in this position can expect to work 10-20 hours per week on-campus and must adhere social distancing and face covering policies outlined in the Student Code of Rights and Responsibilities https://returntocampus.utah.edu/student-information. Students in this program will work closely with IT professionals and Eccles School faculty to coordinate the delivery of online and hybrid classes. Eccles Technical Support Assistants will receive training in the operation and troubleshooting of classroom software and hardware tools such as Zoom, Kaltura Media, Canvas, Microsoft Teams, Skype, etc.

Responsibilities

Attend weekly in-person class sessions.

Assist instructors with connecting their computers to classroom AV technology

Start Zoom or other group collaboration applications, so that remote students can participate in the class being taught

Moderate chat tools and help remote students present their questions to the class instructor

Help identify technical problems with audio, video,and networking. Provide solutions or options so that the class can continue

Start, stop and manage class recordings

Be familiar with the various ways that the classroom AV technology can be used for teaching, and offer assistance with the technology to the instructor as needed

Liaise with Eccles IT Help Desk as necessary with any escalating technical problems

Minimum Qualifications

Familiarity with Microsoft Office (Word, Excel PowerPoint)

Playing videos on a computer from a flash drive or cloud storage

Changing display settings on Windows or Mac computers

Changing audio settings on a Windows or Mac computer

Preferences

Ability to work under pressure in situations that can be very stressful

Reliable, will show up to work when scheduled and be on time

Able to operate basic webcam and computer microphone equipment.

Familiar with Zoom, Microsoft Teams, Skype, or other collaboration applications

Strong communication skills

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: “employment@utah.edu” or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: “oeo@umail.utah.edu” .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.

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