University of Utah Health Billing Specialist II in SALT LAKE CITY, Utah


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for following patient accounts through the entire billing process from eligibility to completion of payment process. Providing medical billing and collection processes by verifying eligibility and benefits, obtaining pre-authorizations, entering medical codes, requesting payments and resolving account issues.

Billing Specialist II is responsible for a portfolio averaging 5 million dollars.

This position is not responsible for providing care to patients.


  • Contacts patients and insurance companies for payment requests, overdue payments, denied claims and arranges payment plans.

  • Contacts insurance companies for explanation of benefits, pre-authorizations and to resolve claim issues.

  • Reduces age trial balances by contacting patient for collection or sending secondary claims.

  • Provides customer service to patients by educating them on insurance policies, billing procedures and coding issues.

  • Calls patients and insurance companies to follow-up with account information.

  • May provide training to others on billing procedures and practices.

  • Coordinates and resolves denials including the appeals process.

Knowledge / Skills / Abilities

  • Demonstrated potential ability to perform the essential functions as outlined above.

  • Demonstrated knowledge to calculate expected reimbursement based on contract term.

  • Demonstrated human relations and effective communications skills.

  • Demonstrated knowledge of entire billing process.

  • Demonstrated computer skills.

  • Working knowledge of insurance denials and appeals.




  • Four years medical billing experience or equivalency.

  • One year of coding experience using ICD-9-CM or equivalency.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Walking

Requisition Number 29296

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule Mon-Fri 8 am to 4:30 pm

Location Name Huntsman Cancer Hospital

Patient Care? No


State UT


Category Business / Administration

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.