Job Information

University of Utah AV Support Supervisor in Salt Lake City, Utah

Open Date 11/23/2021

Requisition Number PRN28563B

Job Title Audio-Visual Specialist

Working Title AV Support Supervisor

Job Grade D

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

  • Monday through Friday; 8:00 am – 5:00 pm
  • Schedule can vary depending on needs of unit
  • Occasional evening, weekend and early morning shifts

VP Area Academic Affairs

Department 00333 - Teaching & Learning Tech

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $31,600 - $43,000

Close Date

Open Until Filled Yes

Job Summary

Assists Class and Events Support Services Manager with the operation of Digital Learning’s Class & Event Support Services. These include AV service desk support, class/event video recording services, event audio support, equipment checkout, IVC support and video systems (Zoom/Kaltura) support and Tier 1 support. Provides technical audio-visual, multi-media, and video support services for a variety of classes, meetings and/or events. Assists in the supervision of part-time staff responsible for these services. Also sets up, troubleshoots and maintains multimedia equipment.


  • Assists in the operation of the department’s Class & Event Support Services, which is responsible for video capture and event support services, classroom AV support, portable equipment checkout/inventory and media duplication.
  • Assist the manager in overseeing department’s AV help desk and front-line customer service. Also provides direct support to customers at the service desk, classrooms and at campus events.
  • Responsible for logistics such as taking orders, determining appropriate services and equipment, assigning staff and scheduling recordings, deliveries and pick-ups on a daily basis.
  • Maintains equipment/reservation database records and overall portable equipment inventory.
  • Assist the manager in clarifying actual needs for audio-visual materials by communicating directly with faculty members and department staff.
  • Assist the manager in making decisions on equipment purchasing and staffing needs for unit.
  • Provides support for portable systems delivered to classes and events, as well as installed classroom a/v systems.
  • Contributes to handling customer service issues raised by affected faculty members and departments.
  • Helps coordinate with other departmental supervisors and technicians for audio-visual equipment repair and audio-visual event planning
  • May assist in supervision of part-time audio-visual staff.

Work Environment and Level of Frequency typically required

Often: Office environment, hazards (includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals).

Seldom: Outdoor environment, extreme cold, extreme heat.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, talking.

Often: Sitting, standing, talking, walking, bending, twisting, climbing, kneeling, squatting, crawling, reaching overhead, pulling, pushing.

Seldom: Lifting – up to 50 pounds.

Minimum Qualifications

Associate’s degree in a related area and two years of experience in the field, or equivalency is required. Demonstrated computer, presentation software and A/V equipment skills. Human relations and effective communication skills also required.


  • Prefer experience in setup, operation and maintenance of AV equipment.
  • Prefer experience in supporting AV events.
  • Experience providing AV services in higher education a plus.
  • Experience with Crestron equipment a plus.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.