Job Information

University of Utah Health Audiology Technician in SALT LAKE CITY, Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

The Audiology Technician assists the Audiologist and Otolaryngologist in administrative duties related to audiology clinical operations, which include assisting with various clerical & administrative tasks relating to audiology, hearing aids, and other hearing devices.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

  • Checks in new hearing aids (HA) and cochlear implants (CI) and prepares for fitting including the preparation of the purchase agreement and other essential documentation while connecting the aids to the appropriate software

  • Manages patient HA returns, works with the manufacturer on repairs and communicates updates to the patient

  • Works with walk-in patients with HA cleaning and checks, including troubleshooting

  • Receives HA payments from patients, posting all payments in the appropriate system and reconciling collections daily

  • Schedules patients for follow up appointments

  • Communicates with patients via phone or Electronic Medical Record (EMR) messaging regarding HA and CI related calls

  • Manages scanning of all documents including clinical and financial documentation

  • Manages Audiology inventory including all incoming and outgoing devices; coordinates CI distribution to providers to give to patients

  • Other duties as assigned

Knowledge / Skills / Abilities

  • Demonstrated potential ability to perform the essential functions of the job as outlined above

  • Ability to maintain a professional demeanor in stressful or difficult situations

  • Ability to provide care appropriate to the patient demographic served

  • Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers

  • Ability to communicate with patients in a confidential, professional manner using tact and diplomacy

  • Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual

  • Demonstrated excellent communication, interpersonal, organizational, time management, and follow-through skills

  • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment

  • Ability to work efficiently and independently

  • Demonstrated strong communication skills

  • Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes

  • Ability to assimilate data from various sources

  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected

  • Ability to navigate a facility with multiple providers and services

Qualifications

Qualifications Required

  • One year of office experience, customer service experience, or the equivalency

  • Current, valid Utah driver's license at time of hire may be required in some areas

Qualifications (Preferred)

Preferred

  • Experience working in Audiology practice or with hearing devices

  • Post-secondary education

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted atoeo.utah.edu/

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: careers@hsc.utah.edu

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 49608
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 8:00-17:00
Location Name University of Utah Hospital
Patient Care? No
City SALT LAKE CITY
State UT
Department UUH OPC 32S Audiology Clinic
Category Patient Care Support / Technicians