Job Information

University of Utah Assistant Director of Campus Experience in Salt Lake City, Utah

Open Date 09/03/2021

Requisition Number PRN27578B

Job Title Manager, Administrative

Working Title Assistant Director of Campus Experience

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area Academic Affairs

Department 00295 - Office of Admissions

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $50,000 - $55,000

Close Date

Open Until Filled Yes

Job Summary

Reporting to the Senior Associate Director of Recruitment, the Assistant Director is a member of the Student Recruitment and Outreach Leadership Team within the Office of Admissions and oversees the Campus Experience area including campus visits, recruitment, and yield programs, the University Ambassador Program, the call center, and the Welcome Center. This position will contribute to the overall recruitment and enrollment efforts of the Office of Admissions by assisting in the development, implementation, and assessment of policies, programs, and financial objectives within the Campus Experience are; ensuring high level customer service between prospective students, University departments, and other stakeholders; and assisting with the human resource management within the Campus Experience Team.


1. Responsible for the recruitment, training/development, supervision, support, evaluation, and retention of 2 full-time, professional staff members (Events Manager and the Welcome Center/Call Center m=Manager) and 45 part-time student staff (University Ambassadors).

2. In collaboration with the other members of the Campus Experience team, manage all aspects of recruitment, and yield programs including but not limited to: facility selection, program development, marketing, registration, catering, venue set-up, and travel arrangements. Also, ensures appropriate staffing levels at the Welcome Center front desk, campus tours, call center, and recruitment/yield events.

3. Utilize best practices to assist in the development and implementation of the Campus Experience area’s strategies and tactics, which are in alignment with the other office efforts, to achieve the strategic goals of the Office of Admissions and the University. Effectively assess and report the impact and success of strategies and tactics though data analysis and survey tools and use data to recommend and implement improvements and changes to existing efforts.

4. Participates in office recruitment activities and special events including some overnight travel.

5. Assists the Senior Associate Director in the development and management of the Campus Experience area budget congruent with the Office of Admissions visits and programming strategies/goals. Manage assigned budget and be able to justify expenditures with appropriate documentation, as well as research, identify, and propose cost savings measures.

6. Model and utilize best practices of inclusion, equity and diversity exemplified in many ways, including staff hiring and development, setting priorities, and daily/long-term interactions with colleagues at the University and beyond. The Assistant Director should be an exemplar of the University’s values and goals in this key role.

7. Ensure area’s functions continue during staff turnover.

8. Serve as a backup for daily campus visit presentations.

9. Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education). Four years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.

Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


  • Master’s degree from a regionally accredited university/college with preference given to degrees in higher education, student affairs, or related areas.
  • Four or more years full-time experience working in a higher education environment particularly in new student recruitment and/or admissions.
  • Understanding of the unique challenges and opportunities for programming to prospective university students and other key influencers in the college decision-making process.
  • Experience with overseeing a campus visit program and managing student ambassadors/campus tour guides.
  • Demonstrated experience with: supervising staff; managing budgets; developing, executing, and assessing programs and events.
  • Possess exceptional organizational and time management skills.
  • Excellent customer service, communication, and interpersonal skills as well as demonstrated ability to effectively communicate with culturally and ethnically diverse populations.
  • Capable of working independently and as part of a team.
  • Previous experience managing a Welcome/Visitors Center.
  • Demonstrated ability to manage multiple projects simultaneously, meet deadlines, and find solutions to issues that may arise.
  • Exceptional written, verbal, and presentation skills.
  • Possess a valid driver’s license at time of employment.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.