Job Information

University of Utah Account Resolution Specialist in Salt Lake City, Utah

Open Date 03/01/2021

Requisition Number PRN25414B

Job Title Patient Account Representative

Working Title Account Resolution Specialist

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

As arranged

VP Area U of U Health - Academics

Department 00209 - Univ Medical Billing - Oper

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $16.51 - 17.34

Close Date

Open Until Filled Yes

Job Summary

Come work in a fast-paced high-energy office with opportunities for learning various aspects of the medical billing world. The University is a great place to work with great benefits. The position reviews and analyzes medical claims and billing edits to aid in claim resolution.

This position is considered Category IIA : Not required on campus and has the ability to telework remotely for the duration of the University of Utah’s response to COVID -19. An employee hired into this role will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and agree to the terms of the University of Utah campus and Health Academics COVID -19 Telecommuting Agreement.


1.Research and review outstanding account receivables.

2.Review, update and correct patient information using various applications.

3.Follow-up (in-bound and out-bound phone calls, e-mail, regular mail) with insurance companies/patients regarding claim/payment status through our practice management system and reporting tools.

4.Research and obtain necessary documentation for insurance companies to process outstanding claims.

5.Organize and prioritize work to make sure projects are completed in a timely and efficient manner.

6.Identify trends and issues; summarize results and escalate to supervisor.

7.Meets productivity and accuracy expectations of the position.

8.Overtime may be required.

9.Other duties as assigned.

Minimum Qualifications

This position requires two years of business office experience, with at least one of the years preferable in a health care setting or equivalency. 35 WPM typing, demonstrated human relation and effective communication skills are also required.


1.The qualified individual should have a positive attitude, a willingness to learn new duties and work together with our existing staff as a productive member of our team.

2.Intermediate skills in Microsoft Office required.

3.Knowledge of medical industry, insurance billing, EOBs (Explanation of Benefits), CPT codes and medical terminology preferred.

4.Effective verbal and written communication and human relation skills required.

5.Customer Service experience.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.