Job Information

University of Utah Health Access Specialist in SALT LAKE CITY, Utah


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for assisting in the validation, maintenance and support of Epic Scheduling & Cadence Templates. Performs in-depth analysis of operational scheduling requirements including complex scheduling protocols and building provider templates, data collection, report details, and department specific workflows. Collaborates with other team members to assist in design, validation, and problem resolution to identify the most efficient, streamlined appointment scheduling process.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.


  • Establishes and maintains positive working relationships with outpatient clinics, departments or division staff and leadership.

  • Coordinates & maintains master provider scheduling templates requests that align with organization template standards and scheduling best practices for assigned areas.

  • Demonstrates expertise in scheduling operations through analysis of template and scheduling processes & utilization; recommends improvements including enhanced system functionality.

  • Collaborates and consults with essential parties regarding scheduling & templates design, change requests (providers, clinics leadership, schedulers, etc.) and gains approval.

  • Provides change control oversight and forecasts impact to access with proposed changes (EPE, clinic flow, room utilization, capacity & demand, patient scheduling) for patients, providers and clinics.

  • Distributes and reviews key metric reports with assigned areas on a regular basis; recommends adjustments as needed.

  • Provides training, knowledge and education to ensure adherence to Organizational Template Standards and scheduling best practices in a variety of formats and audiences (meetings, classroom, one on one, etc).

  • Assists with testing, development and implementation of Epic upgrades & enhancements.

  • Collaborates with IT on system changes needed.

Knowledge / Skills / Abilities

  • Demonstrates excellence in verbal and written communication.

  • Strong presentation& negotiating skills (discussions with providers & leaders).

  • Ability to prioritize and multi task.

  • Ability to analyze data and recommend workable solutions.

  • Problem solving and troubleshooting skills.


Qualifications Required

  • Four years of provider appointment scheduling, provider template building, or equivalency.

  • Epic Cadence Certification to be obtained within 1 year.

Qualifications (Preferred)


  • Experience using Epic for Business systems.

  • Bachelor's degree in Health Care, Business, or equivalency.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted

For more information:

To inquire about this posting, email:

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 54466
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday to Friday, 8:00am to 5:00pm.
Location Name Business Services Building
Patient Care? No
State UT
Category Other