University of Utah Academic Program Support Specialist in Salt Lake City, Utah


Open Date 11/14/2018

Requisition Number PRN18922B

Job Title Academic Program Support Specialist

Working Title Academic Program Support Specialist

Job Grade B

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

8am-5pm, M-F

VP Area Academic Affairs

Department 00295 - Office of Admissions

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $13.57 hourly

Close Date

Open Until Filled Yes

Job Summary

This position is responsible for advising and assisting University students with the application process for residency reclassification. This will involve understanding and following applicable Utah state residency law and Board of Regents policy. The employee will evaluate the residency reclassification application and the supporting documentation to determine if the student qualifies for residency reclassification, which allows the student the ability to pay in-state tuition rates. The employee will be responsible to advise students on how to navigate through the application process and meet appropriate deadlines.

In addition, this position assists current students and applicants in completing the application processes for admission to graduate studies. The employee will work with the ApplyYourself online application to evaluate the academic record for applicants and prepare a worksheet listing an overall undergraduate weighted meanGPA. When the undergraduate overallGPAis below 3.00 or “B” average, the employee will also calculate a last two yearsGPAon the undergraduate courses. This employee completes the admissions process once academic departments submit the graduate student referral form with a recommendation for admission status. Prepares, verifies and enters data into computerized information systems.

The employee will be responsible to assist clients at our service window as well as on the telephone and via email.


1. Provides policy interpretation for applicants seeking residency reclassification, processes applications and determines eligibility for reclassification based on applicable state law and Board of Regents policies.

2. Provides policy interpretation for applicants regarding graduate admission criteria, processes academic-related paperwork, and does final review of applicant’s admissions eligibility.

3. Reviews students’ applications for admissions into academic programs to ensure the paperwork is complete and accurate.

4. This position may provide general information for students regarding program areas being offered, or other areas related to academic services.

5. Prioritizes daily work responsibilities and recommends changes to supervisor to improve processes.

6. Attend all-staff training sessions and area meetings as instructed by supervisor.

7. Seeks to resolve problems and complaints by researching and determining other sources to assist in solutions.

8. Demonstrates human relation and effective communication skills.

9. Demonstrate ability to work in difficult situations and be able to deal with stressful settings.

10. Completes tasks assigned by supervisor in a timely manner.

11. May perform general office duties as required.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Three years of general office experience, one of which in an academic setting; and demonstrated human relation and effective communication skills required. College coursework in a related area is preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Prefer applicants with a Bachelor’s degree.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.