University of Utah Academic Program Support Specialist in Salt Lake City, Utah
Open Date 06/12/2018
Requisition Number PRN17473B
Job Title Academic Program Support Specialist
Working Title Academic Program Support Specialist
Job Grade B
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Work Schedule Summary
VP Area Academic Affairs
Department 00296 - Registrar's Office
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $13.71/hour
Open Until Filled Yes
The Academic Program Support Specialist position serves to provide prompt, reliable, and friendly service to students and advisors. Area of responsibility is focused on assisting students through the graduation process or assisting with distribution of transcripts and verifications of academic records.
1. Enters data, files records, and interacts with students, campus agencies, and the
general public concerning the creation, maintenance, and/or verification of academic
records that accurately reflect student coursework and degree attainment.
2. Ensures compliance with university policies and procedures as well as state and
federal regulations, particularly regulations pertaining to confidentiality and proper
disclosure of information.
3. Completes tasks assigned by supervisor in a timely manner; Follows directions from
supervisor to implement new policies and procedures.
4. Communicates policy and procedure information to various constituents. Makes
appropriate referrals as necessary.
5. Handles questions and complaints from students, parents, and departments in a
professional manner that will strengthen the university’s cooperative image. Seek
sources to identify, research, and resolve problems and complaints if answer is unknown.
6. May contribute to analysis of current process and suggest improvements as needed
to continually make the team more efficient and to provide better service to those we serve.
7. Perform other related duties as assigned.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Three years of general office experience, one of which in an academic setting; and demonstrated human relation and effective communication skills required. College coursework in a related area is preferred.
Department Specific Qualifications
- Evident customer service and effective communication skills required.
- Familiarity with PeopleSoft preferred.
- Exceptional attention to detail.
- Proven ability to provide high quality and quantity of work.
- Demonstrated problem-solving ability.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Type Benefited Staff
Special Instructions Summary
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: firstname.lastname@example.org or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: email@example.com .
The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.
This position may require the successful completion of a criminal background check and/or drug screen.