University of Utah Health University of Utah Health Plans - Chief Operating Officer in Murray, Utah


The Health Plans Chief Operating Officer directs the strategic development, growth and operations of the health plan in providing innovative care to the population in the State. The incumbent provides executive oversight and leadership for the organization so the needs of the members are met and contractual compliance is achieved. The incumbent will also create and maintain relationships with community partners.

The COO is also responsible for provider value-based contract oversight, meeting with providers individually as well as joint operating committees; relationship management with behavioral health, Rx, payment integrity, vision, analytics; and the design, coordination and completion of operational improvement projects across various functional areas within the organization. The COO will also be expected to communicate and make presentations to key stakeholders and senior leaders in and outside the organization.

This position is not responsible for providing care to patients.

University of Utah Health was ranked 35 th in the nation as one of America’s Best Large Employers by Forbes in 2018, and is the only health care provider from the state of Utah to receive the designation. The University of Utah Hospital also received the award for the Best Hospital in Utah in 2018! University of Utah Health credits its employees for its national ranking as a top 10 academic medical center for quality and safety for NINE consecutive years. Not surprisingly, health care organizations with higher levels of staff engagement also have higher patient satisfaction scores, better staff retention, and a stronger culture of safety. It’s a great place to work and live, and the nation is taking note!

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA


Job Specific Responsibilities and Accountabilities

  • Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

  • Hiring, training, developing, and communicating with staff.

Financial Management

  • Responsible for developing, monitoring and achieving budget goals.

  • Manages labor and non-labor expenses to budget or flex budget.

  • Manages revenue to budget to maximize potential revenue.


  • Responsible for patient/ customer satisfaction scores within assigned area(s).

  • Responsible for upholding PROMISE standards of direct reports and team members.


  • Responsible for achieving quality goals for assigned area(s).

  • Manages and promotes continuous process improvements in assigned area(s).

Performance Management

  • Responsible for providing staff feedback on performance, including on-time appraisals and coaching.

  • Responsible for dealing with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

  • Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

  • Ability to deliver value to members by optimizing the member experience and maximizing member growth and retention.

  • Ability to lead and influence Health Plan employees by fostering teamwork and collaboration, driving employee engagement, and leveraging diversity and inclusion.

  • Ability to lead change and innovation.

  • Demonstrated skills in leadership, management, financial planning, quality improvement and service delivery within the assigned area.

  • Demonstrated human relations and effective communication skills.




  • Bachelor's degree and six year of experience in an executive leadership role in a health care setting.

  • Equivalency is equal to ten years of progressively more responsible experience in HMO/health care field.

Qualifications (Preferred)


  • Master’s degree in Hospital Administration, Business Administration, or a related area or equivalency.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing

Requisition Number 31205

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule Daytime hours

Location Name University of Utah Health Plans

Patient Care? No

City Murray

State UT


Category Leadership

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.