University of Utah Health Director, Community Engagement - University of Utah Health Plans in Murray, Utah

Overview

University of Utah Health was ranked 35 th in the nation as one of America’s Best Large Employers by Forbes in 2018, and is the only health care provider from the state of Utah to receive the designation. The University of Utah Hospital also received the award for the Best Hospital in Utah in 2018! University of Utah Health credits its employees for its national ranking as a top 10 academic medical center for quality and safety for NINE consecutive years. Not surprisingly, health care organizations with higher levels of staff engagement also have higher patient satisfaction scores, better staff retention, and a stronger culture of safety. It’s a great place to work and live, and the nation is taking note!

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

The Director of Community Engagement is primarily responsible for coordinating with and enhancing community participation with community based organizations, companies, government units, and individuals.

University of Utah Health is involved in many community support activities that have the potential/need for additional coordination and expansion that will maximize value to the community. The work specifically must being with the managing and establishing of new relationships that enhance awareness of Healthy U within underserved communities. Healthy U membership and retention growth goals throughout the region of coverage by University of Utah Health Plans and UofU Health must be enhanced in these efforts.

This position will manage and coordinate community efforts for University of Utah Health, including University of Utah Health Plans and the associated teams, along with partnerships throughout University of Utah Health, University Health Sciences, and the University of Utah Campus Academics and outreach & awareness efforts.

This position will also manage Health Plan Outreach Coordinators, who assist in developing, scheduling, and participating in outreach functions. This position will have a reporting line to both University of Utah Health Plans and to the University of Utah Hospitals and Clinics CEO. As the work of the position evolves over time within the Health Plan and U Health, additional input and working relationships may develop.

Our ideal candidate will have a minimum of:

  • Bachelor's degree in Health Care Administration, Business Administration, or related area or equivalency.

  • Six years of progressive management experience.

Responsibilities

Job Specific Responsibilities and Accountabilities

  • Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

  • Hiring, training, developing, and communicating with staff.

Financial Management

  • Responsible for developing, monitoring and achieving budget goals.

  • Manages labor and non-labor expenses to budget or flex budget.

  • Manages revenue to budget to maximize potential revenue.

Performance Management

  • Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

  • Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

  • Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

  • Creates and enhances community relationships to increase membership within UUHP and involvement and awareness of U Health.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.

  • Demonstrated skills in human relations and effective communication skills.

  • Knowledge of hospitals and clinics and health plan business operations and demonstrated strategic planning skills.

  • Demonstrated success in developing relationships with community leaders and organizations.

  • Strong interpersonal skills and the ability to interact with, support and influence key decision-makers in the provider and payer community is necessary.

  • Ability to professionally represent the organization in social and public settings as well as on various relevant committees and boards, if appointed.

  • Demonstrated excellent verbal and written communication skills.

  • Ability to work independently and in a group setting.

  • Demonstrated analytical, intuitive and organizational skills.

  • Ability to be flexible as it relates to schedule, responsibilities and priorities.

  • Ability to travel as needed.

  • Demonstrated proficiency in Word, Excel, and Power Point. General proficiency in technology, social media, business intelligence tools and CRM software.

Qualifications

Required

  • Bachelor's degree in Health Care Administration, Business Administration, or related area or equivalency.

  • Six years of progressive management experience.

Qualifications (Preferred)

  • Master's degree in Health Care Administration, Business Administration, or related area.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

  • Disclaimer

Physical Requirements

Listening, Manual Dexterity, Sitting, Speaking, Standing

Requisition Number 31643

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule Weekdays

Location Name University of Utah Health Plans

Patient Care? No

City Murray

State UT

Department UIP CST 01H UUHP PROGRAM SRVCS

Category Insurance / Health Plans

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.