University of Utah Health Systems Operations Specialist Epic preferred in SALT LAKE CITY, Utah


As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

The System Operation Specialist position will utilize the knowledge of certain EPIC module's (application's) functionalities and capabilities to create new workflows, optimize existing workflows, coordinate with test users during system upgrades for a particular application (module), review release notes in conjunction with IT, and work with stakeholders such as Revenue Cycle teams to understand their needs to come up with optimal workflow/system design criteria to effectively communicate that with the Work Queue/IT build teams.


  • Create, improve, and implement detailed innovative workflows.

  • Communicate and manage updates to help ensure that the system is working at its highest capacity with all of the current functionality.

  • Oversee development of testing scenarios, test scripts, testing schedule, resources and testing outcomes.

  • Manages projects assigned by operational leaders.

  • Manage and oversee effective communicate to the organization for any updates/changes in Epic for Business.

  • Manages and maintains Revenue Cycle Support Services website.Creates and maintains databases, network accounts and programs for revenue department needs.

Knowledge / Skills / Abilities

  • The ability to express information in a clear and understandable manner

  • The ability to take a logical approach to resolutions; can resolve difficult or complicated challenges.

  • Ability to Attend to details and pursue quality in accomplishing tasks

  • Ability to establish measurable outcomes and create system for monitoring progress toward them.

  • Ability to stay strategic, results-oriented, and productive and still do justice to the complexity of issues and the views of others

  • Strong knowledge of healthcare revenue cycle processes.

  • Understanding of license restrictions and confidentiality guidelines in reference to applications and information stored within the network; must keep updated with the new computer technology and understand how these relate to ongoing problems.




  • Bachelors degree in Computer Science, Business Information Systems or Healthcare or equivalent experience in information systems.

  • Two years of applicable business information systems.

Qualifications (Preferred):


  • Experience using Epic for Business systems and related applications (i.e. - Cadence, Prelude, Grand Central (fka-ADT), Resolute Hospital Billing, etc.)

  • Epic certification in any of the applications/modules

  • Hospital Revenue Cycle operational experience

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.We are University of Utah Health.

Physical Requirements:

Listening, Sitting, Speaking, Standing, Walking

Requisition Number 26146

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 8am-5pm

Location Name Business Services Building

Patient Care? No


State UT


Category Information Technology

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.