University of Utah Health Referral Specialist in SALT LAKE CITY, Utah

Overview:

As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position carries out the day-to-day activities of a physician referral service, including referring incoming calls to appropriate physicians or clinics, notifying physicians when their patient has been admitted to the University Hospital and monitoring and updating multiple databases.

This position is not responsible for providing patient care.

Responsibilities:

  • Facilitates access for patients, physicians, employees and outreach and network development to UUHC.

  • Answers inbound calls and refers callers to a specific University physician or clinic based on the caller’s stated medical issue(s).

  • Logs inbound calls and prepares quarterly reports that summarize referrals to specific physicians and clinics.

  • Generates daily reports that identify patients who were admitted the prior day.

  • Notifies the patient’s physician (either internal to the University or external) that their patient was admitted to the University Hospital and provides or helps gain access to pertinent medical information.

  • Takes ownership of solving problems or issues of importance to patients, physicians and support staff.

  • Works to identify and notify patient physicians when little information is provided about the specific physician.

  • Maintains and updates several databases with accurate physician contact and demographic information, such as specialty areas, credentials, gender and language(s) spoken in order to expedite referral services.

  • Assists other departments with collecting and entering doctor satisfaction surveys.

  • Based on call, initiates the process of receiving the patient into the UUHC system by creating a referral shell to send to the appropriate outpatient clinic for request for medical care.

Knowledge / Skills / Abilities

  • Demonstrated strong customer service skills and excellent personal interaction, with the ability to constructively interact with physicians, clinic managers, and support staff.

  • Ability to work with minimal supervision, adaptability and high tolerance for ambiguous work situations.

  • Ability to use computerized medical records to facilitate patient and physician access to UUHC.

  • Ability to work in a cooperative manner with other team members.

  • Demonstrated ability to function calmly and competently in high stress situations.

  • Ability to understand and facilitate the referral process of the institution. This includes an in-depth knowledge of specialty care services provided and physicians that support those service areas.

  • Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

  • Knowledge of medical terminology and experience in a healthcare environment preferred.

Qualifications:

Qualifications

Required

  • Associates degree in a related field, or equivalent years of related experience.

  • Experience scheduling patient appointments and navigating patient electronic medical records.

Qualifications (Preferred):

Preferred

  • Extensive knowledge of medical terminology and experience in a healthcare environment is preferred.

  • Bilingual

  • Working experience in an outpatient clinic and/or in large complex medical center(s) is preferred.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements:

Carrying, Climbing, Color Determination, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Walking

Requisition Number 25828

Reg/Temp Regular

Employment Type Part-Time

Shift Day

Work Schedule Varies

Location Name University of Utah Hospital

Patient Care? Yes

City SALT LAKE CITY

State UT

Department UUH CST 32E ENDOSCOPY CALL CTR

Category Clerical / Office Support

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.