University of Utah Program Assistant in Salt Lake City, Utah


Open Date 05/16/2017

Requisition Number PRN06824N

Job Title Program Assistant

Working Title Eye Bank Donor Screener

Job Grade C

FLSA Code Nonexempt

Patient Care Job Code?

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 16

Full Time or Part Time? Part Time

Shift Rotating

Work Schedule Summary

As needed

Is this a work study job? No

VP Area Health Sciences

Department 00267 - Ophthalmology-Services

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.02 to 21.63

Close Date

NOTE: May close at anytime.

Job Summary

The Utah Lions Eye Bank, located in Murray UT, has an immediate opening for an Eye Bank Donor Screener. The screening position is the first vital step in the donation process. The Screener is an indispensable position in assisting to save and improve the quality of life to those in need worldwide. You will learn and grow alongside the Donor Coordinators in making a positive difference in the experience and quality within the healthcare industry. We are looking for passionate individuals that are interested in joining a great team!

The Eye Bank Donor Screener is responsible for receiving and inputting all donor referrals by telephone and e-mail; triage and assign referrals to appropriate parties; and communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of outside agency requests.


•Receive and document all information for each potential donor referral in theIDSreferral database.

•Interview referring hospital healthcare professionals to obtain brief information about the potential donor.

•Manage large amounts of inbound and outbound calls in a timely manner.

•Follow communication “scripts” when handling different topics.

•Assign referral to appropriate personnel. Follow up required if assignment is not acknowledged within the specified time frames.

•Verifying status of donor registry for each donor referral for Utah and Idaho.

•Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of outside agency requests.

•Effectively transfer customer requests to an appropriate party.

•Know and utilizeOSHAstandards when handling tissue and disposable hazardous materials and participate in annual bloodborne pathogen training.

•Maintain compliance with FederalHIPAAregulations and complete annualHIPAAtraining as required by the University Of Utah School Of Medicine.

•Special projects as assigned by the Communications Supervisor.

•Maintain excellent customer service relations with referring hospitals,OPO, andOME.

•Participate in Monthly Donor Coordinator Meetings and Quarterly staff meetings.

•Participate and comply with established Quality Assurance policies and assist with routine monitoring upon request.

•Complete annualLMStraining per University of Utah School of Medicine’s policy.

•May be cross-trained in other areas to meet the needs of the business.

•Other duties as assigned.

Minimum Qualifications

Associate’s degree in a related field or equivalency (2 years related work experience may be substituted for 1 year of education) required. Two years of related experience, ability to use logic and reasoning to prioritize tasks, expertise using MS Office software, and demonstrated human relation and effective communication skills also required. Database experience preferred. Bachelor’s degree in a related field may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.

This position may require the successful completion of a criminal background check and/or drug screen.