University of Utah Program Assistant in Salt Lake City, Utah


Open Date 05/31/2017

Requisition Number PRN14367B

Job Title Program Assistant

Working Title Program Assistant

Job Grade C

FLSA Code Nonexempt

Patient Care Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area Academic Affairs

Department 00294 - Financial Aid

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $14.29/hourly

Close Date

NOTE: May close at anytime.

Open Until Filled

NOTE: May close at anytime. Yes

Job Summary

Assists the Program Manager, Loans with the administration of Federal and Private loan programs. This position will be required to know federal, state and institutional regulations pertaining to the processing and delivery of student financial aid. Requires excellent customer service and written and oral communication skills.


1. Assist in administering federal and private loan funding to students in all careers (15%)

2. Assist the Program Manager, Loans in representing the University and campus community as the central administrator of federal and private loan aid (10%)

3. Calculate and monitor student loan eligibility through the National Student Loan Data System (NSLDS) and identify issues for resolution. (15%)

4. Review student files for accurate and timely awarding of federal and private loan funds. (10%).

5. Assists in compilation of federal and private loan policies and procedures (5%)

6. Cross train with the Program Manager’s tasks to review and resolve loan discrepancies (5%)

7. Maintain and track private alternative loan certification requests to determine loan eligibility and award amount. (15%)

8. Conduct trainings regarding federal and private loan policies and procedures (5%)

9. Generate Promissory notes for Federal and Institutional loans. Verifies accuracy of documents once submitted. Records returned promissory note into PeopleSoft system and prepares promissory note for delivery to the Student Loan Office. (5%)

10. Processes Parent plus Loan requests (5%)

Incumbents in this position are expected to be familiar with the department’s policies and procedures and have working knowledge of University and department organizations in order to answer and assist students and staff. This position provides coordination and decision making for all activities of a specified program. Problems arising from these coordination efforts will be addressed by the incumbent who will refer to the manager for issues outside of program policy and procedure guidelines.

Close working relationships will need to be kept with System administration, Income Accounting, and supervisors.

• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate’s degree in a related field, or equivalency, plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.

Bachelor’s degree in a related field may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Candidates will be screened based on the following preferences:

Minimum of one year, full-time experience in a financial aid office in any capacity; and demonstrated human relations and effective communications skills required. The ability to work with a diverse population of students, and learn and understand federal, state and private loan regulations and financial aid procedures are critical elements of this position

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.