University of Utah Health Patient Coordinator in SALT LAKE CITY, Utah
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for the coordination of all aspects of the patient experience. The Patient Coordinator works with various providers and services to ensure that new patients are assimilated into the system.
Responsible for receiving, responding to, and directing patient communications, including phone calls, emails, and other interactions.
Assesses patient questions and ensures the appropriate coordination of the patient experience. Directs the scheduling of patient appointments with providers and ancillary services.
Educates patients about available resources and what to expect during their visit.
Coordinates referrals from physicians and self-referred patients.
Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs.
Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.
Monitors program performance and coordinates any programmatic development within the team.
May assist clinical staff in patient procedures in accordance with the incumbent's licensure, as required by the specific department.
May coordinate treatment planning conferences, logistics, presentations, and associated CME requirements.
May act as a liaison with other care groups such as social work, financial counseling and nutrition to facilitate the patient intake process.
May assist in the coordination of seminars and community outreach activities.
May assist in the procurement of the appropriate patient supplies and equipment.
Knowledge / Skills / Abilities
Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service.
Ability to learn new applications and software, procedures and processes.
Ability to assimilate data from various sources.
Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
Able to prioritize and multi-task in a fast paced environment.
Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
Associate's degree in a Health Care, Business, Communications, a related field, or equivalency.
Two years of applicable experience.
Competency in Epic Charting and scheduling.
Some departments may prefer experience in a high volume clinical setting or multidisciplinary clinics or working with high-acuity, complex patients.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Listening, Manual Dexterity, Near Vision, Sitting, Speaking
Requisition Number 25316
Employment Type Full-Time
Work Schedule 830-5
Location Name Clinical Neurosciences Center
Patient Care? ..
City SALT LAKE CITY
Department UUH OPC 30N NEUROSURGERY CL
Category Call Center
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.