University of Utah Patient Account Representative in Salt Lake City, Utah


Open Date 06/02/2017

Requisition Number PRN14398B

Job Title Patient Account Representative

Working Title Charge Capture Specialist

Job Grade C

FLSA Code Nonexempt

Patient Care Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

As arranged

VP Area Health Sciences

Department 00209 - Univ Medical Billing - Oper

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $15.87

Close Date

NOTE: May close at anytime.

Open Until Filled

NOTE: May close at anytime. Yes

Job Summary

This is an integral position to the medical billing and collection process. The incumbent is responsible for gathering a variety of billing documentation and works collaboratively to aid other staff in completing the billing and collection functions. This incumbent also provides input regarding the internal operation of the department. This position makes a difference by maximizing efficiency through facilitating and ensuring the accuracy of the information flow between internal and external teams. Consider joining our team – the University of Utah is one of the top employers in the State and our benefit package is exceptional!


1.Using Excel macros incumbent is responsible for pulling, copying, batching & scanning patient medical records and charge tickets to aid other staff and departments in completing billing functions.

2.Reconcile clinic or provider visits and reports on missing, incomplete, or inconsistent documentation by contacting appropriate personnel.

3.Implement, maintain and run macros for charge capture. Review to ensure results are correct.

4.Responsible for updating and implementing procedures, processes and strategies to ensure timely and accurate capture of charge information.

5.Utilize coding and billing knowledge, review trends, to accurately key charges into Epic Billing System.

6.Research inquiries from internal and external customers regarding charge capture questions within established timeframes.

7.Escalate trends and issues to appropriate supervisor/manager to identify and prevent billing errors.

8.Overtime may be required.

9.Other duties as assigned.

Minimum Qualifications

This position requires two years of business office experience, with at least one of the years preferable in a health care setting or equivalency. 35WPMtyping, demonstrated human relation and effective communication skills are also required.


1.Introductory knowledge ofCPTandICD-10 coding

2.Effective verbal and written communication, customer service skills and human relation skills.

3.Intermediate Excel and word processing skills preferred.

4.Excellent organizational skills.

5.Ability to use good problem solving skills and analytical reasoning to provide resolution to charge capture issues.

6.Ability to be resourceful to gather information to resolve missing charges.

7.Positive attitude, a willingness to learn new duties and work together with our existing staff as a productive member of our team.

8.Ability to diagnose error and detect abnormalities in charge details.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.