University of Utah Outpatient Services Specialist in Salt Lake City, Utah


Open Date 04/19/2017

Requisition Number PRN06756N

Job Title Outpatient Services Specialist

Working Title Outpatient Services Specialist - Health Information Management

Job Grade UGR

FLSA Code Nonexempt

Patient Care Job Code? Yes

Type Non Benefited Staff / Student

Temporary? Yes

Standard Hours per Week 40 hrs/wk

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday

8:30 a.m. to 5:00 p.m.

Is this a work study job? No

VP Area Health Sciences

Department 01101 - Pediatric Clinical Enterprise

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $12.84 - $18.62/hr DOE

Close Date

NOTE: May close at anytime.

Job Summary

The Department of Pediatrics in the University of Utah School of Medicine has an immediate opening for an Outpatient Services Specialist. The Outpatient Services Specialist is responsible for providing excellent customer service, and facilitating and ensuring the accuracy of the information flow between medical and hospital staff and Divisions within the Department. If you are interested in working in a department whose mission is to improve the lives of children’s health, we invite you to consider this opportunity.

This position is housed in a call center, separate from clinic locations.

This is a temporary, non-benefited position. The anticipated term of employment is six months.


•Verify registration by obtaining current patient demographics and insurance information.

•Schedule appointments related to referrals

•Enter referrals into electronic medical records (EMR) for tracking and reporting purposes.

•Review and verify communication has been received and/or sent for entered referrals.

•Obtain records for upcoming appointments.

•Perform other duties as assigned.

Minimum Qualifications

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience withICD-9 andCPT4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


•Ten key by touch

•Referral processing experience

•Epic (EMR) experience

•Medical records experience

•Medical terminology

Applicants will be screened according to preferences.

Special Instructions Summary

This is a temporary, non-benefited position. The anticipated term of employment is six months.

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.

This position may require the successful completion of a criminal background check and/or drug screen.