University of Utah Outpatient Services Specialist in Salt Lake City, Utah


Open Date 05/09/2017

Requisition Number PRN14189B

Job Title Outpatient Services Specialist

Working Title Pediatric Specialty Scheduler

Job Grade UGR

FLSA Code Nonexempt

Patient Care Job Code? Yes

Standard Hours per Week 40 hrs/wk

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday

8:00 a.m. to 4:30 p.m.

VP Area Health Sciences

Department 01101 - Pediatric Clinical Enterprise

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $12.84 - $18.62/hr DOE

Close Date

NOTE: May close at anytime.

Open Until Filled

NOTE: May close at anytime. Yes

Job Summary

The Division of Pediatric Clinical Enterprise at the University of Utah School of Medicine has an immediate opening for a Pediatric Specialty Scheduler. The Pediatric Specialty Scheduler will answer phones and triage patient concerns in a fast-paced, team environment. We are seeking detail-oriented, high-performing individuals who love to learn. The Division of Pediatric Clinical Enterprise is continually evolving as we look for better ways to serve patients, families, and health care providers.

The University of Utah offers an exceptional benefits package and competitive salary commensurate with experience. Mutual respect and appreciation are highly valued within the Department of Pediatrics.


1.Answer and triage a high volume of incoming calls from parents, physicians, pharmacies, labs, etc.

2.Quickly and effectively switch between calls and other assigned tasks.

3.Schedule and register patients in Epic for multiple divisions in the Department of Pediatrics, including complex coordination of various specialties and testing.

4.Correspond via email, phone, and Electronic Medical Records with department physicians and staff.

5.Maintain and utilize organized work lists, including reminder calls, wait lists, referrals, registration, insurance verification, and filling clinics.

6.Comply with Federal and University privacy guidelines (includingHIPAA) in entering health information into Electronic Medical Records.

7.Perform other related duties as assigned.

Minimum Qualifications

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience withICD-9 andCPT4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


•Familiarity with Microsoft Office and ability to navigate four to eight concurrent computer programs effectively

•Typing speed of 40WPMor more

•Medical office scheduling and phone customer service experience preferred

•Fluent Spanish speaking skills

•Epic skills and medical terminology strongly preferred

•Ability to use ten-key by touch

Applicants will be screened according to preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.