University of Utah Outpatient Services Specialist in Salt Lake City, Utah


Open Date 06/02/2017

Requisition Number PRN06893N

Job Title Outpatient Services Specialist

Working Title Outpatient Services Specialist

Job Grade UGR

FLSA Code Nonexempt

Patient Care Job Code? Yes

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 10

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Will vary between standard business hours of 8:00am to 5:00pm, Monday through Friday

Is this a work study job? No

VP Area Health Sciences


Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.84 to 17.00

Close Date

NOTE: May close at anytime.

Job Summary

The Department of Obstetrics and Gynecology is seeking an Outpatient Services Specialist to float between our clinics on an as-needed basis. Makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. Provides administrative input regarding the internal operation of the department.

As a patient-focused organization, the University of Utah Health Sciences exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. The Health Sciences Center seeks faculty and staff who are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.


Completes patient admission or registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for completion of the registration. Enters corrected or new patient data intoEPICsystem. Schedules patient appointments; contacts patients for rescheduling, missed appointments and appointment reminders. Maintains medical records; and prepares paperwork for patient visit. Enters and maintains patient appointment scheduling information intoEPICsystem and updatesEPICphysician scheduling.

Communicates with patients in a confidential professional manner using tact and diplomacy. Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments. Enters clinic charges into the computer and reconciles against daily charge reports. Assists patients with billing issues and refers them to the appropriate physician billing staff as needed. Monitors patient flow; adjusts workflow accordingly and notifies the clinical staff. Contacts insurance companies to obtain pre-authorization for procedures or treatments. Answers telephones and performs other receptionist duties such as sorting and distributing mail. Updates department procedure manuals as directed by supervisor. Assists in orienting new employees regarding the clerical functions of the unit. May provide direct patient care.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience withICD-9 andCPT4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Reliable professional needed with excellent human relations skills who can provide superior customer service and maintain patient confidentiality at all times. Previous experience providing administrative support in clinic environment, preferably in women’s health. Able to manage multiple tasks simultaneously, work in a busy physician office and address patient needs as they arise. Responsible for inbound and outbound phone calls and be initial point of contact for patients. Experience usingEPICcare andEPICfor business helpful.

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.

This position may require the successful completion of a criminal background check and/or drug screen.