University of Utah Health Nutrition Care Patient Services Representative in SALT LAKE CITY, Utah

Overview:

As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by making sure the patient’s dietary needs are met.

This position is not responsible for providing care to patients.

Responsibilities:

  • Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met.

  • Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual.

  • Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient’s dietary needs are met accurately and efficiently.

  • Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day.

  • Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule.

  • Prepares patient areas for trays prior to meals and the delivers the appropriate tray to each patient.

  • Assists patients with making nutrition selections that are compliant with their diet.

  • Collects trays and cleans patient care unit galley after meals.

  • Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.

  • Demonstrated communication and human relations skills.

  • Demonstrated knowledge of nutrition in order to understand special diet orders.

  • Ability to work as a team player and as an individual.

  • Demonstrated knowledge of when to help other representatives who have a larger patient caseload.

  • Ability to appropriately handle customer issues or complaints.

Qualifications:

Qualifications

Required

  • One year of customer service experience.

  • Current food service worker permit or obtain within 30 days of employment.

  • Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire.

Qualifications (Preferred):

Preferred

  • Knowledge of medical terminology.

  • Food Service Experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. This position may be standing and walking for sustained periods of time.

Physical Requirements:

Carrying, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Speaking, Tasting or Smelling, Walking

Requisition Number 25469

Reg/Temp Regular

Employment Type Part-Time

Shift Evening

Work Schedule Some weekdays, some weekends 2:15pm - 10:00pm

Location Name University of Utah Hospital

Patient Care? Yes

City SALT LAKE CITY

State UT

Department UUH ANC 15E NUTR CARE SVC PAT

Category Nutrition / Food Services

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.