University of Utah Medical Outreach Case Manager in Salt Lake City, Utah


Open Date 06/09/2017

Requisition Number PRN14456B

Job Title Medical Outreach Case Manager

Working Title Medical Outreach Case Manager

Job Grade D

FLSA Code Administrative

Patient Care Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area Health Sciences

Department 00235 - Infectious Disease

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 31600 to 50000

Close Date

NOTE: May close at anytime.

Open Until Filled

NOTE: May close at anytime. Yes

Job Summary

Responsible for the coordination of supportive services and patient care in a fast paced multidisciplinary clinical setting. ProvidesHIVrelated medical case management aimed at enhancing patient-centered care in coordination with physician and mid-level providers. Assesses and educates patients and medical providers regarding benefits available to patients through third-party payers and resulting eligible services. Provides assessment, intervention, and stabilization of the patient’s medical and psychosocial care needs via brief intervention during medical visits and walk in clinics and staffs the team’s case management hotline and email.


Essential Functions

1. Conducts assessment of patients’ psychosocial and medical care needs in order to identify patients who are suitable for case management intervention based on criteria such as case complexity and prognosis.

2. Develops individual treatment plans through collaboration with patient, medical providers, and community services with objective of creating stability and removing barriers to ongoing medical care.

3. Provides information and referrals for community resources to patients including but not limited to housing, transportation, financial assistance, food, clothing, legal, mental health, and substance abuse treatment.

4. Assesses and discusses funding and insurance issues with patient, family, and healthcare providers to enhance cost-effective utilization of services and quality of care as well as negotiating with third-party payers to obtain authorization for services.

5. Monitors quality of care, and provides advocacy to patients in order to ensure patient treatment plan goals are appropriate and that they are understood and implemented. Routinely assesses patient and family response to services, while also measuring treatment plan effectiveness and necessity. Also identifies patient needs, including those of an ethical and cultural nature and ensures they are addressed.

6. Provides timely documentation in database and patients’ medical record including interactions, interventions, and community resource contacts and communicates encounters to physicians and mid-level providers.

7. Regularly attends meetings with clinical and community care teams for consultation and coordination of treatment planning needs.

8. Provide the primary point of contact for all clients who are not assigned to a specific case manager.

Problem Solving

This position performs patient interactions with a confidential manner and provides community resource referrals on emergent and ongoing basis. Critical thinking skills are utilized to determine appropriate level of intervention and develop treatment plans which prioritize patient needs. Crisis intervention skills are utilized to defuse and assist individuals coping with traumatic situations

This position develops knowledge of relevant community resource agencies and services for patient referral needs. The knowledge of medical and psychosocial issues impaction individuals living withHIV/AIDSis needed. This position develops the understanding of state and federal funding systems for the disabled and those living withHIV/AIDS.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency that may be required:

Nearly Continuously: Office environment.

Seldom: Infectious disease, oils ( there is air or skin exposure to oils or other cutting fluids ).

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking, standing, sitting.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in human or social services or equivalency required. Demonstrated human relations and effective communication skills also required.

Fluency in the Spanish language is preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Licensure asCSWorLCSWpreferred.

Experience working with high-acuity, complex patients including people suffering from chronic disease, mental illness, drug addiction, and chronic homelessness.

Fluency in Spanish language is preferred but not required.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.