University of Utah Manager, Program in Salt Lake City, Utah


Open Date 07/05/2017

Requisition Number PRN14704B

Job Title Manager, Program

Working Title Manager, Program

Job Grade D

FLSA Code Administrative

Patient Care Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary


VP Area Academic Affairs

Department 00294 - Financial Aid

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $31,600 to 43,000

Close Date

NOTE: May close at anytime.

Open Until Filled

NOTE: May close at anytime. Yes

Job Summary

The incumbent is responsible for overseeing federal financial assistance for students in the Health Professions (Medicine, Dental, Nursing, Pharmacy, Physical Therapy/Occupational Therapy and Physician’s Assistant) and the Law School at the University. The incumbent will advise and inform current personnel within those schools and programs regarding student financial aid files and will coordinate awards from those schools and programs with awards made through the University Office of Scholarships and Financial Aid (UOSFA). The incumbent will be required to establish an office and schedule appointment times with students and personnel in the Health Professions programs and the Law School as well as maintain ties with the centralUOSFA.


Essential Functions

1. Oversees compliance with federal regulations pertaining to programs administered through the professional schools by ensuring proper fund disbursement in each respective program.

2. Keep up-to-date on constantly changing federal regulations, communicate information on federal regulations to management, and ensure that the office procedures are in compliance with federal regulations.

3. Counsels students in the professional disciplines on the premises of their respective schools in their application for Title IV and TitleVIIfederal funding and overseesUOSFAprocessing of the application. Uses professional judgment to allow exceptions to the guidelines when appropriate.

4. Supervises audits of Health Professions and Law loan and scholarship accounts for disbursements, repayments, adjustments, etc. to verify that accounts meet federal and state standards established by regulations, statutes, and University policies and procedures.

5. Formulates policy regarding Title IV and TitleVIIaid as it applies to the University. Also determines policy pertaining to student problems and how they must be solved.

6. Maintain office policy and procedures on Professional School programs.

7. Creates and presents students with debt management counseling by counseling individual students or group sessions. Tracks student loan default rates and makes recommendations for activities to improve the institutional rates.

8. Becomes knowledgeable and stays current in all aspects of the “need analysis” formulae in use by the University, or prescribed by Congress, or the Department of Education which determine student eligibility.

9. Responsible for preparing information pertaining to Professional Schools for office publications, web site information pertaining, and selecting applicable information provided by lenders and other outside parties to be distributed to University of Utah students.

10. Conducts training on Professional School programs, as necessary, to office groups or to individuals. With management, establish short and long-range goals concerning Health Professions and Law loan programs, including the areas of default prevention, student concerns, student awareness of loan options, requirements and obligations, accuracy in the processing of loans, and customer service. Responsible for implementing procedures to ensure that these goals are met.

11. Coordinate and maintain the presentation of the web-based University of Utah Loan Counseling for Medical students.

12. Advises the Dean’s Offices in the production of the information pieces concerning financial aid that will be sent out from the professional schools and in coordination with the Marketing coordinator, oversees production of any pieces that will be sent from theUOSFA.

13. Attends conferences and training provided by private sources, or the federal government, in order to remain aware of new programs and compliance issues. Stays informed and current on financial aid issues for Health Professions and Law Schools.

14. Travels to the Medical School and Law School once a week to meet with students to answer any questions they might have regarding their financial aid file and debt management.

15. Conducts on-campus workshops for students interested in applying for financial aid, and on-campus orientation for new students and parents.

Problem Solving

Problems encountered in this position include dealing with the administration of professional school aid programs and details of the aid awarding procedures, keeping abreast of and understanding both Title IV programs (student aid programs administered by the federal Department of Education) and TitleVIIprograms (aid programs administered of Health Professions students by the federal Department of Health and Human Services), and delivering federal student aid to the students in a timely and appropriate manner, providing liaison for theUOSFAand the Deans’ Offices. This position generally reports to the Assistant Director of Client Services, and then the Associate Director. Incumbents may or may not report to this position.

Internal and External Contacts

Within the University Office of Scholarships and Financial Aid, the most frequent contacts the incumbent has are with data production to oversee aid awarding and control; the Accounting section to maintain control on loan accounts, Central Processing which provides assistance in the collection of essential information necessary to the awarding process, and the Operations area which assists in directing phone calls, messages and in arranging appointments.

The most frequent contacts are outside the University Office of Scholarships and Financial Aid, but within the University include the Deans’ Offices of Health Professions and the Law School. In both the Medical and Law schools, there is a “Director of Admissions and Financial Aid” who works with the private programs the schools administer, but neither of these people is able to deal with federal programs. The incumbent of this position will be expected to provide the missing portion of what is being done in the schools and should be regarded by the students in these schools as a position equal to those employees of the respective Academic Advising to verify students’ status. The most frequent contacts outside the University include federal, state and local agencies involved with public assistance or with awarding of aid or scholarships, and agencies, which handle loan applications. Additional contact is frequently necessary with other post-secondary institutions and their financial aid offices. External contacts may also include students of area high schools, community agencies; private companies; and private citizens of the level and to the degree that program objectives and goals may be met.

+Authority and Decision-Making Responsibility +

This position will indirectly supervise the work of any individual in the office who assists in the loan certification of any Health Professions and Law loan. This includes the Financial Aid Counselors, Peer Counselors, and Financial Aid Advisors. The position will be responsible for maintaining policy and procedures within the professional schools area. This position is not responsible for budget oversight.


1. Ensure that the federal programs are operated correctly in the Health Professions and Law School.

2. Ensure that all federal funds allowed to Health Professions and Law students by theUOSFAare spent appropriately, fully and within budget.

3. Be prepared to answer all financial aid questions or concerns, which may be posed by an internal or external auditor.

4. Ensure that information provided by theUOSFAto Health Professions and Law students is adequate and accurate and that theUOSFAcompletes its requirements in regard to publications in a timely and accurate manner.

5. Ensure that qualified students are made aware of and apply for appropriate financial aid packages.

6. Provide financial counseling to students interested in obtaining financial aid or student loans.

7. Coordinate the processing and awarding of federal student aid, and ensure that loan aggregates for federal student loans are accurate and up-to-date.

8. Ensure that only those students who are making satisfactory academic progress (as established by theUOSFApolicy required by federal regulation) receive federal aid.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related field plus two years of related experience or equivalency. Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Bachelor’s Degree in Humanities, Business, Communications, or related field, plus three years of experience in related counseling, budgeting, or computer technology, A minimum of one of the years to be in financial aid counseling, as well as a commitment to provide excellent customer service required. Background should include demonstrated oral and written communications skills and knowledge and understanding of federal and state regulations and financial aid procedures

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.