University of Utah Guest Relations Specialist in Salt Lake City, Utah


Open Date 08/03/2017

Requisition Number PRN07107N

Job Title Guest Relations Specialist

Working Title Guest Relations Specialist

Job Grade C

FLSA Code Nonexempt

Patient Care Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 18

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary


Is this a work study job? No

VP Area Health Sciences

Department 01455 - Dermatology Clinical Hpp

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.02 to 21.63

Close Date

NOTE: May close at anytime.

Job Summary


Provides and exceptional patient experience by delivering a high level of service to every patient, every time. This includes greeting and directing patients to correct destinations.

Anticipates the needs of our patients and guests then responds in an accurate and timely manner to achieve exceptional customer satisfaction with their visit.

Handles all interactions with the highest level of hospitality and professionalism; accommodating special request whenever possible and resolves patient concerns.

Acts as a liaison between patients, guests, back office staff and providers.

Assists patients with automated medical record access, registration and scheduling process as needed.

Trouble shoots any technical problems within the front office flow.

Completes with 90% accuracy all established and new patient registrations by reviewing accounts and other compliance-related documents.

Verifies patient benefits and eligibility when needed.

Prepares any necessary paperwork for patient visit.

Collects all necessary co-pays, deductibles, and coinsurance as needed.

Reconciles against daily charge and cash reports.

Responds to telephone calls and correspondence regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to appropriate individual for resolution.

Inventory management and maintenance.

Acts as a lead for Volunteers.

Performs other duties as required.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Excellent communication and interpersonal skills. High level of ownership, accountability and initiative Strong organizational and follow through skills. Highly motivated with attention to detail and the ability to work efficiently and independently. Technically strong and willing to learn new applications and software. Must have an excellent demeanor and present themselves in an exceptional, mature and professional manner. Demonstrates a passion for providing excellent customer service.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.

This position may require the successful completion of a criminal background check and/or drug screen.