University of Utah Health Director, Clinical Operations in SALT LAKE CITY, Utah


As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position directs the planning, organizing, directing, and controlling all internal operations of assigned clinical departments. This includes the planning and business objectives, budgetary information, human resource and financial management operations of assigned departments. The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care.


Job Specific Responsibilities and Accountabilities

  • Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

  • Hiring, training, developing, and communicating with staff.

Financial Management

  • Responsible for developing, monitoring and achieving budget goals.

  • Manages labor and non-labor expenses to budget or flex budget.

  • Manages revenue to budget to maximize potential revenue.


  • Responsible for patient satisfaction scores within assigned area(s).

  • Responsible for upholding PROMISE standards of direct reports and team members.


  • Responsible to achieve quality goals for assigned area(s).

  • Manages and promotes continuous process improvements in assigned area(s)

Performance Management

  • Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

  • Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

  • Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.

  • Demonstrated leadership, human relations and effective communication skills.

  • Ability to determine the appropriate staff mixes to support patient and customer needs.

  • Knowledge of hospital business operations and demonstrated strategic planning skills.

  • Knowledge of budgeting practices, reporting analysis and forecasting.




  • Six years of progressive management experience.

  • This position reports to Nursing Services, and requires a BSN as a minimum qualification.

Licenses Required

  • One of the following

  • Current licensure to practice as a Physical Therapist in the State of Utah.

  • Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 30 days of hire under the interstate compact.

  • Current license to practice as a Physician's Assistant in the State of Utah

  • Basic Life Support Health Care Provider card through American Heart Association or obtain within one month of hire.

* Additional license requirements as determined by the hiring department.

Qualifications (Preferred):


  • Master’s degree in Nursing.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements:

Lifting, Listening, Pulling and/or Pushing, Sitting, Speaking, Standing, Walking

Requisition Number 25264

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule Day

Location Name University of Utah Hospital

Patient Care? No


State UT


Category Nursing Leadership

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.