University of Utah Coordinator, Scheduling in Salt Lake City, Utah


Open Date 08/10/2017

Requisition Number PRN15024B

Job Title Coordinator, Scheduling

Working Title Oral Surgery Scheduling Coordinator

Job Grade C

FLSA Code Nonexempt

Patient Care Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday 8am to 5pm

VP Area Health Sciences

Department 01478 - SOD - EDUCATION

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.02 to 21.63

Close Date

NOTE: May close at anytime.

Open Until Filled

NOTE: May close at anytime. Yes

Job Summary

This position is responsible for coordinating the patient care services of the Oral and Maxillofacial program at University of Utah Health and the School of Dentistry. The individual may perform other related duties pertaining to staffing, surgery, equipment purchasing, and expenditure.


1.Schedules diagnostic tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database.

2.Acts as a liaison between the provider, patient, and billing department, to enhance account receivables, resolve outstanding issues and/or patient concerns.

3.Obtains insurance pre-authorization and other related appropriate documentation. Enters or checks patient registration demographics and makes corrections as needed. Documents insurance coverage and authorization information.

4.Maintains the providers’ clinical and operative schedule by revising and updating as necessary depending on circumstances.

5.Coordinates services with other departments.

6.Enters patient charges in computer, posts payments, and/or does billing for clinic.

7.Collects co-pays and deposits, and maintains cash box and log of payments.

8.Meets with patient and/or family to explain insurance coverage, treatment costs, billing policies, and prompt pay.

9.Responds to incoming calls regarding account status from patients and insurance companies.

10.Follows up on unpaid accounts and insurance company rejections or denials. Follow up may include checking claim status with insurance company, correction of bad addresses, etc.

11.Responds to staff or patient questions regarding insurance procedures and policies.

12.Carries out special projects as assigned by supervisor.

Problem Solving:

This position has the authority to coordinate, revise and maintain the department/program schedules and is given authority to perform their daily work routines within the scope of the unit’s standards of performance.


The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual. The staff member must have the ability to develop positive relationships with providers, patients, guests, and co-workers. The staff member must have a knowledge ofHIPPAregulations to insure patient information is guarded and respected.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required:

Nearly Continuously: Office environment.

Requirements and Level of Frequency that may be required:

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Three years of experience working in an office or clinic, with an emphasis in scheduling, or a related area, or equivalency; and demonstrated effective communication, human relations, and computer skills required. Some areas of assignment require completion of a medical terminology course, certification related to specific area, and/or additional years of related experience.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Competency in Epic Charting and scheduling.

Some departments may prefer experience in a high volume clinical setting or multidisciplinary clinics or working with high-acuity, complex patients.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.