University of Utah Coordinator, Facilities in Salt Lake City, Utah

Details

Open Date 04/20/2017

Requisition Number PRN14053B

Job Title Coordinator, Facilities

Working Title Account Executive

Job Grade E

FLSA Code Administrative

Patient Care Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday to Friday between 8 AM to 5 PM; additional hours may be required

VP Area President

Department 00428 - UIT - Network & Comm. Srvs

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range Depends on Experience, Strong benefit package including generous leave accrual, retirement and health plan options

Close Date

NOTE: May close at anytime.

Open Until Filled

NOTE: May close at anytime. Yes

Job Summary

The Unified Communications facilities coordinator (also known as “Account Executive”) oversees the deployment activities of multiple University Information Technology (UIT) products and services, including voice, data, wireless, and video services for sites on and off campus. This person consults with University entities to prepare recommendations for Unified Communication services and products that meet customer needs within their budgets.

Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of thePAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.

University Information Technology, the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; campus e-mail (UMail), telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and applications. For more information aboutUITvisit http://www.it.utah.edu.

Responsibilities

•Engage with campus customers to fully understand and document their Unified Communication needs and business requirements; and determine whichUITproducts meet those needs within the customer’s budget.

•Interview customers and evaluate telecommunication systems to determine departmental needs. Inform customers of available telecommunication services that would be beneficial to the department and identify transition issues.

•Communicate customer technical requirements toUITgroups and identify theUITresources needed to support projects

•Present recommendations, including cost proposals, to department administration

•Demonstrate strong attention to detail

•Enthusiastic interest in staying abreast of workplace technologies, trends, and business expectations

•Maintain an energetic and proactive attitude

•RepresentUITin new-construction customer planning cycles

•Coordinate installation ofUITproducts and services

•Work with campus departments andUITstaff to identify and mitigate compatibility complications when combining state-of-the-art technology with existing infrastructure and services

•Aid department IT staff with the selection and implementation of physical layer data connections for both inter- and intra-building connections

•Assist in defining service level expectations

•Escalate issues when needed

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Bachelor’s degree in a related field or equivalency required (2 years related work experience may be substituted for 1 year of education). Three years directly related experience. Commitment to provide excellent customer service, planning and analytical skills required. Demonstrated human relations and effective communications skills also required. Technical expertise in related area may be required in some areas.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Experience with bidding, evaluating, and implementing diverse workplace technologies

Demonstrated ability to provide a superior level of customer satisfaction and maintain customer confidence

Excellent oral and written communication skills, presentation abilities, and time management skills

Understanding of all aspects of communications infrastructure, including data services, operations, desktop client services and collaboration tools

Knowledge of building wiring, local area networks, and fiber optic and data networks

Proven ability to understand how technical decisions relate to business expectations and vice versa

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.