University of Utah Coordinator, Administrative Program in Salt Lake City, Utah

Details

Open Date 04/21/2017

Requisition Number PRN14066B

Job Title Coordinator, Administrative Program

Working Title Coordinator, Administrative Program - Pro Ed.

Job Grade D

FLSA Code Administrative

Patient Care Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday 8:00 am to 5:00 pm

VP Area Academic Affairs

Department 00173 - Academic Outreach Contin Ed

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 31600 to 36720

Close Date

NOTE: May close at anytime.

Open Until Filled

NOTE: May close at anytime. Yes

Job Summary

Provide complex administrative support within the Professional Education program in Continuing Education & Community Engagement (CECE). Manage the day to day processes involving student outreach, enrollments, document control, data gathering, program/class analysis, coordinating classes, and providing exemplary customer service. Want to make a real difference in your community while working in a creative, forward thinking organization? Continuing Education & Community Engagement at the U opens the doors of Utah’s flagship university to people of all ages, and keeps Utahns passionate about life and learning.

Combine all the benefits of working at the U with being part of a fun, dynamic team that changes people’s lives every day. Join us!

Responsibilities

1. Assist the Director to promote sustainable growth within the department by assisting with the development of standardized policies/procedures

2. Cross train in other department roles and support the team as necessary

3. Manage inside sales and associated outreach efforts and processes

a. Develop an in-depth understanding of our programs

b. Assist our outreach and marketing efforts by recommending and participating in tabling events and social media, web, email,

and print marketing pushes; review marketing materials for accuracy and to determine if they meet student needs

c. Take primary responsibility for answering the department phone and responding to department emails; handle calls and

questions from customers with professionalism and respect

d. Register and drop students; ensure payments are processed as necessary; handle tuition authorizations as necessary

4. Manage relationships with students

a. Communicate with students and customers about their educational needs and provide effective counseling regarding how students can/should progress through our programs

b. Convey course information to students; assist students in selecting appropriate classes; track student progress; review student records for certificate completion; print and deliver certificates for students who complete our programs

c. Communicate with students regarding class cancellations

d. Gather evaluations to determine effectiveness of classes

e. Manage office finances, including accounts receivable and payable, payments on long-term contracts, instructor payroll, and review of montly Purchasing card and budget activity

5. Day to day office management

a. Assist with inputting appropriate events on the Professional Education calendar

b. Assist with invoicing process as necessary

c. Maintain records, reports, files and data on all activities relating to student and academic programs

d. Performs clerical support, as needed, including scheduling appointments, participating in departmental meetings, responding to phone calls, and typing correspondence.

6. Completes related duties as assigned.

DISCLAIMER

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related field plus one year directly related experience or equivalency required. Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Strong customer service and team orientation; experience with Excel and database programs is a plus.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.