University of Utah Computer Technician in Salt Lake City, Utah

Details

Open Date 06/13/2017

Requisition Number PRN06929N

Job Title Computer Technician

Working Title Computer Technician

Job Grade D

FLSA Code Nonexempt

Patient Care Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Monday – Friday, as scheduled

Is this a work study job? No

VP Area Health Sciences

Department 00224 - Internal Medicine Admin

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 15.19 to 24.85

Close Date

NOTE: May close at anytime.

Job Summary

The Department of Internal Medicine IT Group provides computer support to the largest department on campus with 14 divisions and nearly 1400 users. The technician in this role will work with faculty, staff and residents to troubleshoot and resolve problems with computer hardware and software applications on department issued desktops, laptops, phones, and tablets. This position includes troubleshooting AV equipment, installing new hardware and software, upgrading or replacing components of desktop computers and laptops, and serving as an on call resource as needed.

Responsibilities

•Provide computer support by troubleshooting and correcting problems on all end-user computing equipment.

•Install and upgrade computer hardware and software applications.

•Provide clear and accurate documentation of service/resolution efforts and inventory information in detail.

•Assist with network support and maintenance as related to end-user computers.

•Proactively engage in creatively finding and brainstorming improvements including: checklists, improving customer service skills, and finding novel solutions to recurrent problems.

•Independently prioritize requests and handle concerns of impatient or dissatisfied customers.

•Understand and abide by license restrictions and confidentiality guidelines in reference to applications and information stored within the network. (Specifically, regulations regardingHIPPAandPHI.)

•Stay current with new computer technology and understand how these relate to ongoing problems and strategic planning.

•Additional tasks as assigned.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate’s degree in a computer related field and two years of experience or equivalency recommended. Demonstrated computer skills, human relations and effective communication skills are required.

Preferences

•A+ Certified

•Knowledge of University of Utah systems

•Direct Customer Service Experience with an emphasis on phone support and an expectation of superior in-person support

•Familiarity/Experience with: Windows 7-10, MacOS, Microsoft Office Products, Teamviewer,

Skype for Business, Active Directory

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.

This position may require the successful completion of a criminal background check and/or drug screen.